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Event ID: 7034 - Backup Exec Job Engine service terminated unexpectedly

WinstonInd
Level 3
Good morning,
Our installation of Backup Exec for Windows Servers 11d had been running very smoothly up until a week or so ago. We have started to receive the 7034 event ID in the application log "The Backup Exec Job Engine service terminated unexpectedly. It has done this xx time(s)".
 
We have been unable to complete a successful backup because the services stop before a the job is complete. Has anyone experienced this before? Any tips on resolving the issue?
 
Thank you in advance for your help.
 
- Jon
7 REPLIES 7

Ben_L_
Level 6
Employee
WinstonInd,

There should be an error in the application log on the server to go along with the error you are seeing in the system log.  Can you post the text from that error?  Otherwise all I can suggest would be to download and install SP1 for Backup Exec.

WinstonInd
Level 3

Ben the application log entry that reported at the same time as the system alert is as follows:

Event ID: 1000
Faulting application bengine.exe, version 11.0.6235.0, faulting module ntdll.dll, version 5.2.3790.1830, fault address 0x000224b2.

Thank you for your reply.

 

Ben_L_
Level 6
Employee
The first thing I would suggest doing is getting on the latest version of backup exec.  You are currently running revision 6235, the latest is 7170.  You can download the latest version from http://fileconnect.symantec.com or http://www.backupexec.com

WinstonInd
Level 3
I am downloading SP1 7170 now. I will try the update and report back. Thank you for your suggestions.

Ben_L_
Level 6
Employee
You are going to have to upgrade to 7170 before you can apply the service pack.  Download that as well, it is a straight upgrade you should not need to recreate anything and it will pick up all your current licenses.

WinstonInd
Level 3
Ben,
I'm not sure I'm downloading the correct thing.
 
I've downloaded several patches from backupexec.com but they must be the wrong thing because I never got to 7170.
 
I tried:
 
be6235RSP2_32bit_290729.exe - Symantec Backup Exec (tm) 11.0 (11d) for Windows Servers revision 6235 (32bit) - Service Pack 2 - 09/05/2007
 
be7170RSP1_32bit_290803.exe - Service Pack 1 for 11.0.7170 (11d) - 32-bit (x86) - 08/30/2007
 
I'm having trouble finding the 6235 to 7170 upgrade. Do you just install the latest free trial to upgrade?
 


Message Edited by WinstonInd on 09-17-2007 07:13 AM

WinstonInd
Level 3

I've upgraded to 7170 w/SP1 and full liveupdate downloads.

Still getting the 7034 event:
Faulting application bengine.exe, version 11.0.7170.17, faulting module beclass.dll, version 11.0.7170.0, fault address 0x00053575

Do you have any other suggestions on this error?

Thanks in advance.