10-06-2014 07:21 AM
Error 1:
[2368] 10/06/14 16:06:59 Adamm Mover Error: DeviceIo: 00:00:00:00 - Retry Logic: Original settings restored on device: HP Ultrium 5-SCSI
Error 2:
[2368] 10/06/14 16:06:59 Adamm Mover Error: DeviceIo: 04:07:00:00 - Refresh handle on "\\.\Tape0", SCSI cmd 00, new handle 564, error 0
Error 3:
[2368] 10/06/14 16:06:59 Adamm Mover Error: DeviceIo: 00:00:00:00 - Retry Logic: Retry logic was engaged on device: HP Ultrium 5-SCSI
Error 4:
[2368] 10/06/14 16:01:59 Adamm Mover Error: DeviceIo: 04:07:00:00 - Device error 1167 on "\\.\Tape0", SCSI cmd 0a, 273 total errors
Kindly help me out to solve this problem.
10-06-2014 07:39 AM
Hi,
Download HP Libray and Tape Tools, and after stopping the services, run the diagnostic test to rule out hardware issues.
If there are, replace the drive or whatever it suggests.
Thanks!
10-06-2014 10:06 AM
Those errors generally indicate a glitch in communication. I would assume that this drive has a SAS interface? Are you using a supported HBA? Generally, this mean non-RAID, unless it is on the approved list. See http://www.symantec.com/docs/TECH70907