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Exception Error in BENT 2010 R2

Application totally re-installed from scrach at weekend. Ran twice successfully. Now console fails to start. Patched to date.

Solution ideas welcomed.

 

Regards

Ian Taylor

Log Name:      Application
Source:        Application Error
Date:          21/01/2011 10:36:37
Event ID:      1000
Task Category: (100)
Level:         Error
Keywords:      Classic
User:          N/A
Computer:      PIP.techies.co.uk
Description:
Faulting application name: beserver.exe, version: 13.0.4164.107, time stamp: 0x4cc975bc
Faulting module name: KERNELBASE.dll, version: 6.1.7600.16385, time stamp: 0x4a5bdfe0
Exception code: 0xe06d7363
Fault offset: 0x000000000000aa7d
Faulting process id: 0x%9
Faulting application start time: 0x%10
Faulting application path: %11
Faulting module path: %12
Report Id: %13
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
  <System>
    <Provider Name="Application Error" />
    <EventID Qualifiers="0">1000</EventID>
    <Level>2</Level>
    <Task>100</Task>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2011-01-21T10:36:37.000000000Z" />
    <EventRecordID>600351</EventRecordID>
    <Channel>Application</Channel>
    <Computer>PIP.techies.co.uk</Computer>
    <Security />
  </System>
  <EventData>
    <Data>beserver.exe</Data>
    <Data>13.0.4164.107</Data>
    <Data>4cc975bc</Data>
    <Data>KERNELBASE.dll</Data>
    <Data>6.1.7600.16385</Data>
    <Data>4a5bdfe0</Data>
    <Data>e06d7363</Data>
    <Data>000000000000aa7d</Data>
  </EventData>
</Event> 

1 Solution

Accepted Solutions
Highlighted
Accepted Solution!

Hi   Can you please upgrade

Hi

 

Can you please upgrade it backup to BE 2010 r2 with sp1 & check or if you can altest install sp1 for BE 2010 also should help you to fix this

 

To install sp1 for BE 2010 please click on link below

http://www.symantec.com/docs/TECH136199

 

Hope this help if it does please mark this solved

 

Thank You

View solution in original post

11 Replies
Highlighted

Hi   Please refer to link

Hi

 

Please refer to link below & let me know

 

http://www.symantec.com/docs/TECH138547

 

Also if doesnot resolve the issue please let me know is that BE 2010 r2 with sp1

 

Thank You

Highlighted

Open command prompt and

Open command prompt and browse to the installation directory of BE.

X:\Program files\Symantec\backup exec and type beserver.exe -console.

the above will throw an error message post the error here.

Highlighted

Hi   Any updates

Hi

 

Any updates here

 

Please mark this post solved if this has resolved the issue

 

Thank You

Highlighted

Update

No change and suggested procedure failed. Did complete uninstall of program and data and went back to a fresh install Backup Exec 2010 (not r2) - but still have the same situation. Beserver.exe Console output gives:-

 

[12208] 01/22/11 10:27:52 -1    Not checking for 'Act as part of the operating s
ystem' privilege as it is not needed for this environment.
[12208] 01/22/11 10:27:52 -1 Initializing ACE...
[12208] 01/22/11 10:27:52 -1 Cblmanger, shutdown Immenient: started.
[12208] 01/22/11 10:27:52 -1 Cblmanger, shutdown Immenient: complete.
[12208] 01/22/11 10:27:52 -1 Cblmanger, check shutdown Ready: started.
[12208] 01/22/11 10:27:52 -1 Cblmanger, check shutdown ready: complete.
[12208] 01/22/11 10:27:53 -1 Initializing work queue...
[12208] 01/22/11 10:27:53 -1 Read from Registry: DBTimeoutInSec=30 ServerInterna
l=0x0
[12208] 01/22/11 10:27:53 -1 Server Connection String = Application Name=BEWS Se
rver;Provider=SQLOLEDB.1;Integrated Security=SSPI;Persist Security Info=False;In
itial Catalog=BEDB;Data Source=PIP\BkupExec;Locale Identifier=1033;
[12208] 01/22/11 10:27:53 -1 Initializing Persistent Store (PIP\BkupExec, BEDB,
Backup Exec Server, 30 seconds)...
[12208] 01/22/11 10:27:53 -1 Attemp to GetMyPartition ComputerName=PIP Partition
ID=0 PartitionGUID=858e2bb9-140b-4281-93b5-521a7a1c045c
[12208] 01/22/11 10:27:53 -1 InitializePartition() Data partition ID from regist
ry=0
[12208] 01/22/11 10:27:53 -1 GetMyPartition() Data partition to use for 'PIP' is
 0
[12208] 01/22/11 10:27:53 -1 InitializePartition() returning 0x0
[12208] 01/22/11 10:27:53 -1 Successfully GetMyPartition ComputerName=PIP Partit
ionID=0 PartitionGUID=858e2bb9-140b-4281-93b5-521a7a1c045c OldComputerName=PIP
[12208] 01/22/11 10:27:53 -1 InitializePartition() ok, partitionID=0, oldCompute
rName=PIP
[12208] 01/22/11 10:27:53 -1 Creating Business Objects...
[12208] 01/22/11 10:27:53 -1 SetServiceStatus: state: SERVICE_START_PENDING chec
k point: 2 wait hint: 300000
[12208] 01/22/11 10:27:53 00 VSN BO Initialization succeeded.
[12208] 01/22/11 10:27:53 -1 SetServiceStatus: state: SERVICE_START_PENDING chec
k point: 3 wait hint: 300000
[12208] 01/22/11 10:27:53 -1 Server Configuration: Getting network configuration
...
[12208] 01/22/11 10:27:53 -1 ServerConfigBO:GetFeatureText, The Unknown Option's
 ID is 97
[12208] 01/22/11 10:27:53 -1 ServerNameSmiley TongueIP, ActiveNodeName:,
InstanceName:BkupExec, DatabaseName:BEDB.
[12208] 01/22/11 10:27:53 01 Server Configuration: BEServer schema version check
s OK.
[12208] 01/22/11 10:27:53 01 Server Configuration: Check eval option expiration
workitem added.
[12208] 01/22/11 10:27:53 01 CServerConfigBO::GetFIPSVersionInfo() BECryptoGetCr
yptoLibraryVersionText()=OpenSSL FIPS 1.1.2
[12208] 01/22/11 10:27:53 01 CServerConfigBO::Initialize( ): stopping telemetry
thread
[12208] 01/22/11 10:27:53 01 Server Configuration: Initialization Complete.
[12208] 01/22/11 10:27:53 -1 SetServiceStatus: state: SERVICE_START_PENDING chec
k point: 4 wait hint: 300000
[9500] 01/22/11 10:27:53 01 CServerConfigBO: Telemetry StopService failed (1062)
.

[12208] 01/22/11 10:27:53 02 Ownership: Initialization Complete.
[12208] 01/22/11 10:27:53 -1 SetServiceStatus: state: SERVICE_START_PENDING chec
k point: 5 wait hint: 300000
[12208] 01/22/11 10:27:53 03 JobManBO: starting initialization...
[12208] 01/22/11 10:27:53 03 JobManBO: initialization complete...
[12208] 01/22/11 10:27:53 -1 SetServiceStatus: state: SERVICE_START_PENDING chec
k point: 6 wait hint: 300000
[12208] 01/22/11 10:27:53 04 CAuditLogBO: Initialization completed.
[12208] 01/22/11 10:27:53 -1 SetServiceStatus: state: SERVICE_START_PENDING chec
k point: 7 wait hint: 300000
[12208] 01/22/11 10:27:53 05 AdammAdminBO: Initialization Start.
[12208] 01/22/11 10:27:53 05 AdammAdminBO: Initialization Complete.
[12208] 01/22/11 10:27:53 -1 SetServiceStatus: state: SERVICE_START_PENDING chec
k point: 8 wait hint: 300000
[12208] 01/22/11 10:27:53 -1 LoginAccount: Initialization Started. BO=6.
[12208] 01/22/11 10:27:53 05 CAdammAdminBO::ValidateCredential Query failed, res
ult=0x80070005.
[12208] 01/22/11 10:27:53 05 CAdammAdminBO::ValidateCredential Query failed, res
ult=0x80070005.
[12208] 01/22/11 10:27:53 06 LoginAccount: Initialization Complete. BO=6.
[12208] 01/22/11 10:27:53 -1 SetServiceStatus: state: SERVICE_START_PENDING chec
k point: 9 wait hint: 300000
[12208] 01/22/11 10:27:54 07 Resource: Initialization Complete.
[12208] 01/22/11 10:27:54 -1 SetServiceStatus: state: SERVICE_START_PENDING chec
k point: 10 wait hint: 300000
[12208] 01/22/11 10:27:54 08 ServersBO: Initialization Complete.
[12208] 01/22/11 10:27:54 -1 SetServiceStatus: state: SERVICE_START_PENDING chec
k point: 11 wait hint: 300000
[12208] 01/22/11 10:27:54 09 CMediaServerPoolBO: Initialization completed.
[12208] 01/22/11 10:27:54 -1 SetServiceStatus: state: SERVICE_START_PENDING chec
k point: 12 wait hint: 300000
[12208] 01/22/11 10:27:54 10 ScriptMgrBO: Initialization Started. BO=10.
[12208] 01/22/11 10:27:54 -1 Operation: Verify default availability window.
[12208] 01/22/11 10:27:54 -1 Operation: success.
[12208] 01/22/11 10:27:54 10 **** THE SCRIPT MANAGER IS NOT ENFORCING NDMP backu
p selection restrictions ****
[12208] 01/22/11 10:27:54 10 ScriptMgrBO: Initialization Complete.
[12208] 01/22/11 10:27:54 -1 SetServiceStatus: state: SERVICE_START_PENDING chec
k point: 13 wait hint: 300000
[12208] 01/22/11 10:27:54 11 MessageQueue: Initialization Started.
[12208] 01/22/11 10:27:54 11 MessageQueue: Shrinking DAT files.
[12208] 01/22/11 10:27:54 11 MessageQueue: Start Dump of Original File.
MSGQ Data File: 0: msgq0000000000.dat
[12208] 01/22/11 10:27:54 -1
Entering CMQBO : DumpMsgQContents.
MSGQ Data File: 0: msgq0000000000.dat
[12208] 01/22/11 10:27:54 -1 There are 1 allocated items in the machine's memory
 pool.
[12208] 01/22/11 10:27:54 -1 There are 0 allocated items in the queue's memory p
ool.
[12208] 01/22/11 10:27:54 -1 There are 0 allocated items in the message's memory
 pool.
[12208] 01/22/11 10:27:54 -1
The ?? allocator is NOT full.
[12208] 01/22/11 10:27:54 -1
NextMsgID:-1372803540,  OrigMsgID:-1372803540.
[12208] 01/22/11 10:27:54 -1 No machine data found.
[12208] 01/22/11 10:27:54 -1 Leaving CMQBO : DumpMsgQContents
MSGQ Data File: 0: msgq0000000000.dat
[12208] 01/22/11 10:27:54 -1
NextMsgID:-1372803540,  OrigMsgID:-1372803540.
Sorted: 0: msgq0000000000.dat
MSGQ Data File: 0: msgq0000000000.dat
[12208] 01/22/11 10:27:54 -1 CMsgReader, Rewriting data but no machine records w
ere read in.
[12208] 01/22/11 10:27:54 11 MessageQueue: Start Dump of new MODIFIED file.
[12208] 01/22/11 10:27:54 -1
Entering CMQBO : DumpMsgQContents.
MSGQ Data File: 0: msgq0000000000.dat
[12208] 01/22/11 10:27:54 -1 There are 1 allocated items in the machine's memory
 pool.
[12208] 01/22/11 10:27:54 -1 There are 0 allocated items in the queue's memory p
ool.
[12208] 01/22/11 10:27:54 -1 There are 0 allocated items in the message's memory
 pool.
[12208] 01/22/11 10:27:54 -1
The ?? allocator is NOT full.
[12208] 01/22/11 10:27:54 -1
NextMsgID:-1372802940,  OrigMsgID:-1372803540.
[12208] 01/22/11 10:27:54 -1 No machine data found.
[12208] 01/22/11 10:27:54 -1 Leaving CMQBO : DumpMsgQContents
[12208] 01/22/11 10:27:54 11 MessageQueue: Shrinking DAT files Completed.
[12208] 01/22/11 10:27:54 01 CServerConfigBO::Query (CBemLicenseInfo) - No archi
ve option installed. EV Embedded status defaults to true.
[12208] 01/22/11 10:27:54 11 MessageQueue: OptionDDMUsable false
[12208] 01/22/11 10:27:54 11 MessageQueue: Not licensed for DDM.
[12208] 01/22/11 10:27:54 11 MessageQueue: Initialization Complete.
[12208] 01/22/11 10:27:54 -1 SetServiceStatus: state: SERVICE_START_PENDING chec
k point: 14 wait hint: 300000
[12208] 01/22/11 10:27:54 12 Djm: ComputerNameSmiley TongueIP, NodeNameSmiley TongueIP. CASServer:.  s
soState:0, ssoPrimaryServer:.

[12208] 01/22/11 10:27:54 01 CServerConfigBO::Query (CBemLicenseInfo) - No archi
ve option installed. EV Embedded status defaults to true.
[12208] 01/22/11 10:27:54 01 ServerConfigBO:GetFeatureText, The Unknown Option's
 ID is 97
[12208] 01/22/11 10:27:54 12 Djm: pMMSFeature is NOT installed, setting mmsUsabl
e FALSE.
[12208] 01/22/11 10:27:54 12 Djm: pCASOFeature, CASO installed:0, CASO enabled:1
, LicenseInfo CASO authorized:1.
[12208] 01/22/11 10:27:54 12 Djm: Cannot be a CAS: FALSE
[12208] 01/22/11 10:27:54 12 Djm: mmsUsable is FALSE, so setting DjmEnabled to F
ALSE.
[12208] 01/22/11 10:27:54 12 Djm 3: DjmMgr:0, DjmClient:0.

[12208] 01/22/11 10:27:54 12 CDjmBO, CreatingMediaServer, Local: PIP.
[12208] 01/22/11 10:27:54 01 CServerConfigBO::Query (CBemLicenseInfo) - No archi
ve option installed. EV Embedded status defaults to true.
[12208] 01/22/11 10:27:54 01 ServerConfigBO:GetFeatureText, The Unknown Option's
 ID is 97
[12208] 01/22/11 10:27:54 01 CServerConfigBO::Query (CBemLicenseInfo) - No archi
ve option installed. EV Embedded status defaults to true.
[12208] 01/22/11 10:27:54 01 ServerConfigBO:GetFeatureText, The Unknown Option's
 ID is 97
[12208] 01/22/11 10:27:54 12 DjmBO, Initialize, Not a CASO and NOT an MMS, delet
ing all DJM MsgQ for this machine.
[12208] 01/22/11 10:27:54 11 CMQBO : Validate() (PIP)-(DjmJRQ) Unknown Error !!!

[12208] 01/22/11 10:27:54 -1 Error(11/77): -536837656Smiley TongueIP
[12208] 01/22/11 10:27:54 12 CQueueWrapper: DestroyQ,  Failed delete: PIP, DjmJR
Q, 0xe00081e4.
[12208] 01/22/11 10:27:54 11 CMQBO : Validate() (PIP)-(DjmStatQ) Unknown Error !
!!
[12208] 01/22/11 10:27:54 -1 Error(11/77): -536837656Smiley TongueIP
[12208] 01/22/11 10:27:54 12 CQueueWrapper: DestroyQ,  Failed delete: PIP, DjmSt
atQ, 0xe00081e4.
[12208] 01/22/11 10:27:54 11 CMQBO : Validate() (PIP)-(DjmVsnQ) Unknown Error !!
!
[12208] 01/22/11 10:27:54 -1 Error(11/77): -536837656Smiley TongueIP
[12208] 01/22/11 10:27:54 12 CQueueWrapper: DestroyQ,  Failed delete: PIP, DjmVs
nQ, 0xe00081e4.
[12208] 01/22/11 10:27:54 11 CMQBO : Validate() (PIP)-(DjmJobQ) Unknown Error !!
!
[12208] 01/22/11 10:27:54 -1 Error(11/77): -536837656Smiley TongueIP
[12208] 01/22/11 10:27:54 12 CQueueWrapper: DestroyQ,  Failed delete: PIP, DjmJo
bQ, 0xe00081e4.
[12208] 01/22/11 10:27:54 11 CMQBO : Validate() (PIP)-(DjmAlrQ) Unknown Error !!
!
[12208] 01/22/11 10:27:54 -1 Error(11/77): -536837656Smiley TongueIP
[12208] 01/22/11 10:27:54 12 CQueueWrapper: DestroyQ,  Failed delete: PIP, DjmAl
rQ, 0xe00081e4.
[12208] 01/22/11 10:27:54 11 CMQBO : Validate() (PIP)-(DjmMms2Cas) Unknown Error
 !!!
[12208] 01/22/11 10:27:54 -1 Error(11/77): -536837656Smiley TongueIP
[12208] 01/22/11 10:27:54 12 CQueueWrapper: DestroyQ,  Failed delete: PIP, DjmMm
s2Cas, 0xe00081e4.
[12208] 01/22/11 10:27:54 11 CMQBO : Validate() (PIP)-(DjmJobViewQ) Unknown Erro
r !!!
[12208] 01/22/11 10:27:54 -1 Error(11/77): -536837656Smiley TongueIP
[12208] 01/22/11 10:27:54 12 CQueueWrapper: DestroyQ,  Failed delete: PIP, DjmJo
bViewQ, 0xe00081e4.
[12208] 01/22/11 10:27:54 12 DjmBO=12. : Initialization Complete.
CASO:0, APPO:0, DjmEnabled:0, Mgr:0, Clt:0, CasoServer:. nRetval=0x0.
[12208] 01/22/11 10:27:54 -1 SetServiceStatus: state: SERVICE_START_PENDING chec
k point: 15 wait hint: 300000
[12208] 01/22/11 10:27:54 13 Reports: Using default language = _EN

[12208] 01/22/11 10:27:54 13 Reports: Initialize for language = 1

[12208] 01/22/11 10:27:54 13 Reports: Setting remote server locations.
[12208] 01/22/11 10:27:54 13 Reports: Loading any new reports.
[12208] 01/22/11 10:27:54 13 Reports: Report Engine started.
[12208] 01/22/11 10:27:54 13 Reports: Initializing CRF.
[12208] 01/22/11 10:27:54 13 Reports: Initialization CRF Complete.
[12208] 01/22/11 10:27:54 -1 SetServiceStatus: state: SERVICE_START_PENDING chec
k point: 16 wait hint: 300000
[12208] 01/22/11 10:27:54 14 Job Completion BO: Initialization Complete.
[12208] 01/22/11 10:27:54 -1 SetServiceStatus: state: SERVICE_START_PENDING chec
k point: 17 wait hint: 300000
[12208] 01/22/11 10:27:54 15 Job History: Initialization Complete.
[12208] 01/22/11 10:27:54 -1 SetServiceStatus: state: SERVICE_START_PENDING chec
k point: 18 wait hint: 300000
[12208] 01/22/11 10:27:54 16 JobManager: starting initialization...
[12208] 01/22/11 10:27:54 16 JobManager: Initializing CAdammData...
[12208] 01/22/11 10:27:54 05 AdammAdminBO::Execute() - hr = 0x80070005
[12208] 01/22/11 10:27:54 01 CServerConfigBO::Query (CBemLicenseInfo) - No archi
ve option installed. EV Embedded status defaults to true.
[12208] 01/22/11 10:27:54 16 CJobManager:Smiley Very Happyeinitialize( ): killing dispatcher...

[12208] 01/22/11 10:27:54 16 CJobManager:Smiley Very Happyeinitialize( ): flushing cache...
[12208] 01/22/11 10:27:54 16 CJobManager:Smiley Very Happyeinitialize( ): empty cache...
[12208] 01/22/11 10:27:54 16 CJobManager:Smiley Very Happyeinitialize( ): remove alert monitor.
..
[12208] 01/22/11 10:27:54 16 CJobManager:Smiley Very Happyeinitialize( ): complete!
[12208] 01/22/11 10:27:54 16 CJObManager::Initialize( ) - initializing cache...
[12208] 01/22/11 10:27:54 16 CJobManager::Initialize( ) - loading schedules...
[12208] 01/22/11 10:27:54 16 CJobManager::Initialize( ) - 15 schedules loaded
[12208] 01/22/11 10:27:54 -1 SetServiceStatus: state: SERVICE_START_PENDING chec
k point: 19 wait hint: 300000
[12208] 01/22/11 10:27:54 -1 SetServiceStatus: state: SERVICE_START_PENDING chec
k point: 20 wait hint: 300000
[12208] 01/22/11 10:27:54 16 Job Dispatcher: GetServerIsRunningOnCluster()==FALS
E
[12208] 01/22/11 10:27:54 16 Job Dispatcher: UseClusterRestart=0
[12208] 01/22/11 10:27:54 -1 SetServiceStatus: state: SERVICE_START_PENDING chec
k point: 21 wait hint: 300000
[12208] 01/22/11 10:27:54 16 CJobManager::LoadAllJobData( ): loading backup scri
pts...
[12208] 01/22/11 10:27:54 16 CJobManager::LoadAllJobData( ): loading task defini
tions...
[12208] 01/22/11 10:27:54 -1 SetServiceStatus: state: SERVICE_START_PENDING chec
k point: 22 wait hint: 300000
[12208] 01/22/11 10:27:54 16 CJobManager::LoadAllJobData( ): loading solutions..
.
[12208] 01/22/11 10:27:54 -1 SetServiceStatus: state: SERVICE_START_PENDING chec
k point: 23 wait hint: 300000
[12208] 01/22/11 10:27:54 16 CJobManager::LoadAllJobData( ): loading work items.
..
[12208] 01/22/11 10:27:54 -1 SetServiceStatus: state: SERVICE_START_PENDING chec
k point: 24 wait hint: 300000
[12208] 01/22/11 10:27:54 16 CJobManager::LoadAllJobData( ): loading policies...

[12208] 01/22/11 10:27:54 -1 SetServiceStatus: state: SERVICE_START_PENDING chec
k point: 25 wait hint: 300000
[12208] 01/22/11 10:27:54 16 CJobManager::LoadAllJobData( ): making solution ass
ociations...
[12208] 01/22/11 10:27:54 -1 SetServiceStatus: state: SERVICE_START_PENDING chec
k point: 26 wait hint: 300000
[12208] 01/22/11 10:27:54 -1 SetServiceStatus: state: SERVICE_START_PENDING chec
k point: 27 wait hint: 300000
[12208] 01/22/11 10:27:54 -1 SetServiceStatus: state: SERVICE_START_PENDING chec
k point: 28 wait hint: 300000
[12208] 01/22/11 10:27:54 -1 SetServiceStatus: state: SERVICE_START_PENDING chec
k point: 29 wait hint: 300000
[12208] 01/22/11 10:27:54 -1 SetServiceStatus: state: SERVICE_START_PENDING chec
k point: 30 wait hint: 300000
[12208] 01/22/11 10:27:54 -1 SetServiceStatus: state: SERVICE_START_PENDING chec
k point: 31 wait hint: 300000
[12208] 01/22/11 10:27:54 -1 SetServiceStatus: state: SERVICE_START_PENDING chec
k point: 32 wait hint: 300000
[12208] 01/22/11 10:27:54 -1 SetServiceStatus: state: SERVICE_START_PENDING chec
k point: 33 wait hint: 300000
[12208] 01/22/11 10:27:54 -1 SetServiceStatus: state: SERVICE_START_PENDING chec
k point: 34 wait hint: 300000
[12208] 01/22/11 10:27:54 -1 SetServiceStatus: state: SERVICE_START_PENDING chec
k point: 35 wait hint: 300000
[12208] 01/22/11 10:27:54 16 CJobManager::LoadAllJobData( ): generating workitem
 linkages...
[12208] 01/22/11 10:27:54 -1 SetServiceStatus: state: SERVICE_START_PENDING chec
k point: 36 wait hint: 300000
[12208] 01/22/11 10:27:54 16 CJobManager::LoadAllJobData( ): recovering tasks...

[12208] 01/22/11 10:27:54 16 Job Dispatcher: RecoverActiveTask() job name= TestR
un 00004 of Wednesday, JobState=16
[12208] 01/22/11 10:27:54 16 Job Dispatcher: Not restarting job
[12208] 01/22/11 10:27:54 16 Job Dispatcher: Setting job status=JOB_STATE_ERROR

C:\Program Files\Symantec\Backup Exec> 

 

Highlighted

Hi So this is the error you

Hi

So this is the error you are getting please see the link below to resolve this

http://www.symantec.com/docs/TECH140265

 

FYI

[12208] 01/22/11 10:27:54 -1 Error(11/77): -536837656Smiley TongueIP
[12208] 01/22/11 10:27:54 12 CQueueWrapper: DestroyQ,  Failed delete: PIP, DjmJo
bViewQ, 0xe00081e4.
[12208] 01/22/11 10:27:54 12 DjmBO=12. : Initialization Complete.
CASO:0, APPO:0, DjmEnabled:0, Mgr:0, Clt:0, CasoServer:. nRetval=0x0.
[12208] 01/22/11 10:27:54 -1 SetServiceStatus: state: SERVICE_START_PENDING chec
k point: 15 wait hint: 300000
[12208] 01/22/11 10:27:54 13 Reports: Using default language = _EN

[12208] 01/22/11 10:27:54 13 Reports: Initialize for language = 1

If this resolves the issue please mark the solved

 

Thank You

Highlighted

Log File Deletion

The largest backup log file (.bak) was around 8,300 Mbytes. Deleted it and tried restarting services via services.msc. No joy I'm afraid. Still get:-

Log Name:      Application
Source:        Windows Error Reporting
Date:          27/01/2011 14:18:45
Event ID:      1001
Task Category: None
Level:         Information
Keywords:      Classic
User:          N/A
Computer:      ************

Description:
Fault bucket , type 0
Event Name: APPCRASH
Response: Not available
Cab Id: 0

Problem signature:
P1: beserver.exe
P2: 13.0.2896.0
P3: 4b173f02
P4: KERNELBASE.dll
P5: 6.1.7600.16385
P6: 4a5bdfe0
P7: e06d7363
P8: 000000000000aa7d
P9:
P10:

Attached files:

These files may be available here:
C:\ProgramData\Microsoft\Windows\WER\ReportQueue\AppCrash_beserver.exe_cb344cfdb582abbbd3686adfd1c213223184bf76_205ff579

Analysis symbol:
Rechecking for solution: 0
Report Id: 59736642-2a20-11e0-97c8-000ae484cbce
Report Status: 4
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
  <System>
    <Provider Name="Windows Error Reporting" />
    <EventID Qualifiers="0">1001</EventID>
    <Level>4</Level>
    <Task>0</Task>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2011-01-27T14:18:45.000000000Z" />
    <EventRecordID>619545</EventRecordID>
    <Channel>Application</Channel>
    <Computer>********.co.uk</Computer>
    <Security />
  </System>
  <EventData>
    <Data>
    </Data>
    <Data>0</Data>
    <Data>APPCRASH</Data>
    <Data>Not available</Data>
    <Data>0</Data>
    <Data>beserver.exe</Data>
    <Data>13.0.2896.0</Data>
    <Data>4b173f02</Data>
    <Data>KERNELBASE.dll</Data>
    <Data>6.1.7600.16385</Data>
    <Data>4a5bdfe0</Data>
    <Data>e06d7363</Data>
    <Data>000000000000aa7d</Data>
    <Data>
    </Data>
    <Data>
    </Data>
    <Data>
    </Data>
    <Data>C:\ProgramData\Microsoft\Windows\WER\ReportQueue\AppCrash_beserver.exe_cb344cfdb582abbbd3686adfd1c213223184bf76_205ff579</Data>
    <Data>
    </Data>
    <Data>0</Data>
    <Data>59736642-2a20-11e0-97c8-000ae484cbce</Data>
    <Data>4</Data>
  </EventData>
</Event> 

Highlighted

Hi   In this event the one

Hi

 

In this event the one shown in bold letter, I see the beserver version as BE 2010 & that too with no update & not BE 2010 r2

Description:
Fault bucket , type 0
Event Name: APPCRASH
Response: Not available
Cab Id: 0

Problem signature:
P1: beserver.exe
P2: 13.0.2896.0
P3: 4b173f02
P4: KERNELBASE.dll
P5: 6.1.7600.16385
P6: 4a5bdfe0
P7: e06d7363
P8: 000000000000aa7d
P9:
P10:

 

Can you please confirm exact version is that BE 2010 sp1 or BE 2010 r2 sp1

 

Thank You

Highlighted

BE 2010

Version is be 2010 (NOT UPDATED). Was originally BE 2010 R2 but this was totally cleared and replaced with a bare, initial BE 2010 installation.

I hope this helps.

IanT

Highlighted
Accepted Solution!

Hi   Can you please upgrade

Hi

 

Can you please upgrade it backup to BE 2010 r2 with sp1 & check or if you can altest install sp1 for BE 2010 also should help you to fix this

 

To install sp1 for BE 2010 please click on link below

http://www.symantec.com/docs/TECH136199

 

Hope this help if it does please mark this solved

 

Thank You

View solution in original post

Highlighted

Solved

Followed above, now working OK. Many thanks for your time and assistance.

Ian

Highlighted

Hi   Thanks for your update

Hi

 

Thanks for your update much appreciated & good to see all working fine back

Cheers , Keep posted

 

Thank You