01-21-2011 03:24 AM
Application totally re-installed from scrach at weekend. Ran twice successfully. Now console fails to start. Patched to date.
Solution ideas welcomed.
Regards
Ian Taylor
Log Name: Application
Source: Application Error
Date: 21/01/2011 10:36:37
Event ID: 1000
Task Category: (100)
Level: Error
Keywords: Classic
User: N/A
Computer: PIP.techies.co.uk
Description:
Faulting application name: beserver.exe, version: 13.0.4164.107, time stamp: 0x4cc975bc
Faulting module name: KERNELBASE.dll, version: 6.1.7600.16385, time stamp: 0x4a5bdfe0
Exception code: 0xe06d7363
Fault offset: 0x000000000000aa7d
Faulting process id: 0x%9
Faulting application start time: 0x%10
Faulting application path: %11
Faulting module path: %12
Report Id: %13
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Application Error" />
<EventID Qualifiers="0">1000</EventID>
<Level>2</Level>
<Task>100</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2011-01-21T10:36:37.000000000Z" />
<EventRecordID>600351</EventRecordID>
<Channel>Application</Channel>
<Computer>PIP.techies.co.uk</Computer>
<Security />
</System>
<EventData>
<Data>beserver.exe</Data>
<Data>13.0.4164.107</Data>
<Data>4cc975bc</Data>
<Data>KERNELBASE.dll</Data>
<Data>6.1.7600.16385</Data>
<Data>4a5bdfe0</Data>
<Data>e06d7363</Data>
<Data>000000000000aa7d</Data>
</EventData>
</Event>
Solved! Go to Solution.
01-27-2011 09:16 AM
Hi
Can you please upgrade it backup to BE 2010 r2 with sp1 & check or if you can altest install sp1 for BE 2010 also should help you to fix this
To install sp1 for BE 2010 please click on link below
http://www.symantec.com/docs/TECH136199
Hope this help if it does please mark this solved
Thank You
01-21-2011 03:29 AM
Hi
Please refer to link below & let me know
http://www.symantec.com/docs/TECH138547
Also if doesnot resolve the issue please let me know is that BE 2010 r2 with sp1
Thank You
01-21-2011 03:29 AM
Open command prompt and browse to the installation directory of BE.
X:\Program files\Symantec\backup exec and type beserver.exe -console.
the above will throw an error message post the error here.
01-23-2011 09:22 PM
Hi
Any updates here
Please mark this post solved if this has resolved the issue
Thank You
01-27-2011 01:45 AM
No change and suggested procedure failed. Did complete uninstall of program and data and went back to a fresh install Backup Exec 2010 (not r2) - but still have the same situation. Beserver.exe Console output gives:-
[12208] 01/22/11 10:27:52 -1 Not checking for 'Act as part of the operating s
ystem' privilege as it is not needed for this environment.
[12208] 01/22/11 10:27:52 -1 Initializing ACE...
[12208] 01/22/11 10:27:52 -1 Cblmanger, shutdown Immenient: started.
[12208] 01/22/11 10:27:52 -1 Cblmanger, shutdown Immenient: complete.
[12208] 01/22/11 10:27:52 -1 Cblmanger, check shutdown Ready: started.
[12208] 01/22/11 10:27:52 -1 Cblmanger, check shutdown ready: complete.
[12208] 01/22/11 10:27:53 -1 Initializing work queue...
[12208] 01/22/11 10:27:53 -1 Read from Registry: DBTimeoutInSec=30 ServerInterna
l=0x0
[12208] 01/22/11 10:27:53 -1 Server Connection String = Application Name=BEWS Se
rver;Provider=SQLOLEDB.1;Integrated Security=SSPI;Persist Security Info=False;In
itial Catalog=BEDB;Data Source=PIP\BkupExec;Locale Identifier=1033;
[12208] 01/22/11 10:27:53 -1 Initializing Persistent Store (PIP\BkupExec, BEDB,
Backup Exec Server, 30 seconds)...
[12208] 01/22/11 10:27:53 -1 Attemp to GetMyPartition ComputerName=PIP Partition
ID=0 PartitionGUID=858e2bb9-140b-4281-93b5-521a7a1c045c
[12208] 01/22/11 10:27:53 -1 InitializePartition() Data partition ID from regist
ry=0
[12208] 01/22/11 10:27:53 -1 GetMyPartition() Data partition to use for 'PIP' is
0
[12208] 01/22/11 10:27:53 -1 InitializePartition() returning 0x0
[12208] 01/22/11 10:27:53 -1 Successfully GetMyPartition ComputerName=PIP Partit
ionID=0 PartitionGUID=858e2bb9-140b-4281-93b5-521a7a1c045c OldComputerName=PIP
[12208] 01/22/11 10:27:53 -1 InitializePartition() ok, partitionID=0, oldCompute
rName=PIP
[12208] 01/22/11 10:27:53 -1 Creating Business Objects...
[12208] 01/22/11 10:27:53 -1 SetServiceStatus: state: SERVICE_START_PENDING chec
k point: 2 wait hint: 300000
[12208] 01/22/11 10:27:53 00 VSN BO Initialization succeeded.
[12208] 01/22/11 10:27:53 -1 SetServiceStatus: state: SERVICE_START_PENDING chec
k point: 3 wait hint: 300000
[12208] 01/22/11 10:27:53 -1 Server Configuration: Getting network configuration
...
[12208] 01/22/11 10:27:53 -1 ServerConfigBO:GetFeatureText, The Unknown Option's
ID is 97
[12208] 01/22/11 10:27:53 -1 ServerName:PIP, ActiveNodeName:,
InstanceName:BkupExec, DatabaseName:BEDB.
[12208] 01/22/11 10:27:53 01 Server Configuration: BEServer schema version check
s OK.
[12208] 01/22/11 10:27:53 01 Server Configuration: Check eval option expiration
workitem added.
[12208] 01/22/11 10:27:53 01 CServerConfigBO::GetFIPSVersionInfo() BECryptoGetCr
yptoLibraryVersionText()=OpenSSL FIPS 1.1.2
[12208] 01/22/11 10:27:53 01 CServerConfigBO::Initialize( :( stopping telemetry
thread
[12208] 01/22/11 10:27:53 01 Server Configuration: Initialization Complete.
[12208] 01/22/11 10:27:53 -1 SetServiceStatus: state: SERVICE_START_PENDING chec
k point: 4 wait hint: 300000
[9500] 01/22/11 10:27:53 01 CServerConfigBO: Telemetry StopService failed (1062)
.
[12208] 01/22/11 10:27:53 02 Ownership: Initialization Complete.
[12208] 01/22/11 10:27:53 -1 SetServiceStatus: state: SERVICE_START_PENDING chec
k point: 5 wait hint: 300000
[12208] 01/22/11 10:27:53 03 JobManBO: starting initialization...
[12208] 01/22/11 10:27:53 03 JobManBO: initialization complete...
[12208] 01/22/11 10:27:53 -1 SetServiceStatus: state: SERVICE_START_PENDING chec
k point: 6 wait hint: 300000
[12208] 01/22/11 10:27:53 04 CAuditLogBO: Initialization completed.
[12208] 01/22/11 10:27:53 -1 SetServiceStatus: state: SERVICE_START_PENDING chec
k point: 7 wait hint: 300000
[12208] 01/22/11 10:27:53 05 AdammAdminBO: Initialization Start.
[12208] 01/22/11 10:27:53 05 AdammAdminBO: Initialization Complete.
[12208] 01/22/11 10:27:53 -1 SetServiceStatus: state: SERVICE_START_PENDING chec
k point: 8 wait hint: 300000
[12208] 01/22/11 10:27:53 -1 LoginAccount: Initialization Started. BO=6.
[12208] 01/22/11 10:27:53 05 CAdammAdminBO::ValidateCredential Query failed, res
ult=0x80070005.
[12208] 01/22/11 10:27:53 05 CAdammAdminBO::ValidateCredential Query failed, res
ult=0x80070005.
[12208] 01/22/11 10:27:53 06 LoginAccount: Initialization Complete. BO=6.
[12208] 01/22/11 10:27:53 -1 SetServiceStatus: state: SERVICE_START_PENDING chec
k point: 9 wait hint: 300000
[12208] 01/22/11 10:27:54 07 Resource: Initialization Complete.
[12208] 01/22/11 10:27:54 -1 SetServiceStatus: state: SERVICE_START_PENDING chec
k point: 10 wait hint: 300000
[12208] 01/22/11 10:27:54 08 ServersBO: Initialization Complete.
[12208] 01/22/11 10:27:54 -1 SetServiceStatus: state: SERVICE_START_PENDING chec
k point: 11 wait hint: 300000
[12208] 01/22/11 10:27:54 09 CMediaServerPoolBO: Initialization completed.
[12208] 01/22/11 10:27:54 -1 SetServiceStatus: state: SERVICE_START_PENDING chec
k point: 12 wait hint: 300000
[12208] 01/22/11 10:27:54 10 ScriptMgrBO: Initialization Started. BO=10.
[12208] 01/22/11 10:27:54 -1 Operation: Verify default availability window.
[12208] 01/22/11 10:27:54 -1 Operation: success.
[12208] 01/22/11 10:27:54 10 **** THE SCRIPT MANAGER IS NOT ENFORCING NDMP backu
p selection restrictions ****
[12208] 01/22/11 10:27:54 10 ScriptMgrBO: Initialization Complete.
[12208] 01/22/11 10:27:54 -1 SetServiceStatus: state: SERVICE_START_PENDING chec
k point: 13 wait hint: 300000
[12208] 01/22/11 10:27:54 11 MessageQueue: Initialization Started.
[12208] 01/22/11 10:27:54 11 MessageQueue: Shrinking DAT files.
[12208] 01/22/11 10:27:54 11 MessageQueue: Start Dump of Original File.
MSGQ Data File: 0: msgq0000000000.dat
[12208] 01/22/11 10:27:54 -1
Entering CMQBO : DumpMsgQContents.
MSGQ Data File: 0: msgq0000000000.dat
[12208] 01/22/11 10:27:54 -1 There are 1 allocated items in the machine's memory
pool.
[12208] 01/22/11 10:27:54 -1 There are 0 allocated items in the queue's memory p
ool.
[12208] 01/22/11 10:27:54 -1 There are 0 allocated items in the message's memory
pool.
[12208] 01/22/11 10:27:54 -1
The ?? allocator is NOT full.
[12208] 01/22/11 10:27:54 -1
NextMsgID:-1372803540, OrigMsgID:-1372803540.
[12208] 01/22/11 10:27:54 -1 No machine data found.
[12208] 01/22/11 10:27:54 -1 Leaving CMQBO : DumpMsgQContents
MSGQ Data File: 0: msgq0000000000.dat
[12208] 01/22/11 10:27:54 -1
NextMsgID:-1372803540, OrigMsgID:-1372803540.
Sorted: 0: msgq0000000000.dat
MSGQ Data File: 0: msgq0000000000.dat
[12208] 01/22/11 10:27:54 -1 CMsgReader, Rewriting data but no machine records w
ere read in.
[12208] 01/22/11 10:27:54 11 MessageQueue: Start Dump of new MODIFIED file.
[12208] 01/22/11 10:27:54 -1
Entering CMQBO : DumpMsgQContents.
MSGQ Data File: 0: msgq0000000000.dat
[12208] 01/22/11 10:27:54 -1 There are 1 allocated items in the machine's memory
pool.
[12208] 01/22/11 10:27:54 -1 There are 0 allocated items in the queue's memory p
ool.
[12208] 01/22/11 10:27:54 -1 There are 0 allocated items in the message's memory
pool.
[12208] 01/22/11 10:27:54 -1
The ?? allocator is NOT full.
[12208] 01/22/11 10:27:54 -1
NextMsgID:-1372802940, OrigMsgID:-1372803540.
[12208] 01/22/11 10:27:54 -1 No machine data found.
[12208] 01/22/11 10:27:54 -1 Leaving CMQBO : DumpMsgQContents
[12208] 01/22/11 10:27:54 11 MessageQueue: Shrinking DAT files Completed.
[12208] 01/22/11 10:27:54 01 CServerConfigBO::Query (CBemLicenseInfo) - No archi
ve option installed. EV Embedded status defaults to true.
[12208] 01/22/11 10:27:54 11 MessageQueue: OptionDDMUsable false
[12208] 01/22/11 10:27:54 11 MessageQueue: Not licensed for DDM.
[12208] 01/22/11 10:27:54 11 MessageQueue: Initialization Complete.
[12208] 01/22/11 10:27:54 -1 SetServiceStatus: state: SERVICE_START_PENDING chec
k point: 14 wait hint: 300000
[12208] 01/22/11 10:27:54 12 Djm: ComputerName:PIP, NodeName:PIP. CASServer:. s
soState:0, ssoPrimaryServer:.
[12208] 01/22/11 10:27:54 01 CServerConfigBO::Query (CBemLicenseInfo) - No archi
ve option installed. EV Embedded status defaults to true.
[12208] 01/22/11 10:27:54 01 ServerConfigBO:GetFeatureText, The Unknown Option's
ID is 97
[12208] 01/22/11 10:27:54 12 Djm: pMMSFeature is NOT installed, setting mmsUsabl
e FALSE.
[12208] 01/22/11 10:27:54 12 Djm: pCASOFeature, CASO installed:0, CASO enabled:1
, LicenseInfo CASO authorized:1.
[12208] 01/22/11 10:27:54 12 Djm: Cannot be a CAS: FALSE
[12208] 01/22/11 10:27:54 12 Djm: mmsUsable is FALSE, so setting DjmEnabled to F
ALSE.
[12208] 01/22/11 10:27:54 12 Djm 3: DjmMgr:0, DjmClient:0.
[12208] 01/22/11 10:27:54 12 CDjmBO, CreatingMediaServer, Local: PIP.
[12208] 01/22/11 10:27:54 01 CServerConfigBO::Query (CBemLicenseInfo) - No archi
ve option installed. EV Embedded status defaults to true.
[12208] 01/22/11 10:27:54 01 ServerConfigBO:GetFeatureText, The Unknown Option's
ID is 97
[12208] 01/22/11 10:27:54 01 CServerConfigBO::Query (CBemLicenseInfo) - No archi
ve option installed. EV Embedded status defaults to true.
[12208] 01/22/11 10:27:54 01 ServerConfigBO:GetFeatureText, The Unknown Option's
ID is 97
[12208] 01/22/11 10:27:54 12 DjmBO, Initialize, Not a CASO and NOT an MMS, delet
ing all DJM MsgQ for this machine.
[12208] 01/22/11 10:27:54 11 CMQBO : Validate() (PIP)-(DjmJRQ) Unknown Error !!!
[12208] 01/22/11 10:27:54 -1 Error(11/77): -536837656:PIP
[12208] 01/22/11 10:27:54 12 CQueueWrapper: DestroyQ, Failed delete: PIP, DjmJR
Q, 0xe00081e4.
[12208] 01/22/11 10:27:54 11 CMQBO : Validate() (PIP)-(DjmStatQ) Unknown Error !
!!
[12208] 01/22/11 10:27:54 -1 Error(11/77): -536837656:PIP
[12208] 01/22/11 10:27:54 12 CQueueWrapper: DestroyQ, Failed delete: PIP, DjmSt
atQ, 0xe00081e4.
[12208] 01/22/11 10:27:54 11 CMQBO : Validate() (PIP)-(DjmVsnQ) Unknown Error !!
!
[12208] 01/22/11 10:27:54 -1 Error(11/77): -536837656:PIP
[12208] 01/22/11 10:27:54 12 CQueueWrapper: DestroyQ, Failed delete: PIP, DjmVs
nQ, 0xe00081e4.
[12208] 01/22/11 10:27:54 11 CMQBO : Validate() (PIP)-(DjmJobQ) Unknown Error !!
!
[12208] 01/22/11 10:27:54 -1 Error(11/77): -536837656:PIP
[12208] 01/22/11 10:27:54 12 CQueueWrapper: DestroyQ, Failed delete: PIP, DjmJo
bQ, 0xe00081e4.
[12208] 01/22/11 10:27:54 11 CMQBO : Validate() (PIP)-(DjmAlrQ) Unknown Error !!
!
[12208] 01/22/11 10:27:54 -1 Error(11/77): -536837656:PIP
[12208] 01/22/11 10:27:54 12 CQueueWrapper: DestroyQ, Failed delete: PIP, DjmAl
rQ, 0xe00081e4.
[12208] 01/22/11 10:27:54 11 CMQBO : Validate() (PIP)-(DjmMms2Cas) Unknown Error
!!!
[12208] 01/22/11 10:27:54 -1 Error(11/77): -536837656:PIP
[12208] 01/22/11 10:27:54 12 CQueueWrapper: DestroyQ, Failed delete: PIP, DjmMm
s2Cas, 0xe00081e4.
[12208] 01/22/11 10:27:54 11 CMQBO : Validate() (PIP)-(DjmJobViewQ) Unknown Erro
r !!!
[12208] 01/22/11 10:27:54 -1 Error(11/77): -536837656:PIP
[12208] 01/22/11 10:27:54 12 CQueueWrapper: DestroyQ, Failed delete: PIP, DjmJo
bViewQ, 0xe00081e4.
[12208] 01/22/11 10:27:54 12 DjmBO=12. : Initialization Complete.
CASO:0, APPO:0, DjmEnabled:0, Mgr:0, Clt:0, CasoServer:. nRetval=0x0.
[12208] 01/22/11 10:27:54 -1 SetServiceStatus: state: SERVICE_START_PENDING chec
k point: 15 wait hint: 300000
[12208] 01/22/11 10:27:54 13 Reports: Using default language = _EN
[12208] 01/22/11 10:27:54 13 Reports: Initialize for language = 1
[12208] 01/22/11 10:27:54 13 Reports: Setting remote server locations.
[12208] 01/22/11 10:27:54 13 Reports: Loading any new reports.
[12208] 01/22/11 10:27:54 13 Reports: Report Engine started.
[12208] 01/22/11 10:27:54 13 Reports: Initializing CRF.
[12208] 01/22/11 10:27:54 13 Reports: Initialization CRF Complete.
[12208] 01/22/11 10:27:54 -1 SetServiceStatus: state: SERVICE_START_PENDING chec
k point: 16 wait hint: 300000
[12208] 01/22/11 10:27:54 14 Job Completion BO: Initialization Complete.
[12208] 01/22/11 10:27:54 -1 SetServiceStatus: state: SERVICE_START_PENDING chec
k point: 17 wait hint: 300000
[12208] 01/22/11 10:27:54 15 Job History: Initialization Complete.
[12208] 01/22/11 10:27:54 -1 SetServiceStatus: state: SERVICE_START_PENDING chec
k point: 18 wait hint: 300000
[12208] 01/22/11 10:27:54 16 JobManager: starting initialization...
[12208] 01/22/11 10:27:54 16 JobManager: Initializing CAdammData...
[12208] 01/22/11 10:27:54 05 AdammAdminBO::Execute() - hr = 0x80070005
[12208] 01/22/11 10:27:54 01 CServerConfigBO::Query (CBemLicenseInfo) - No archi
ve option installed. EV Embedded status defaults to true.
[12208] 01/22/11 10:27:54 16 CJobManager::Deinitialize( :( killing dispatcher...
[12208] 01/22/11 10:27:54 16 CJobManager::Deinitialize( :( flushing cache...
[12208] 01/22/11 10:27:54 16 CJobManager::Deinitialize( :( empty cache...
[12208] 01/22/11 10:27:54 16 CJobManager::Deinitialize( :( remove alert monitor.
..
[12208] 01/22/11 10:27:54 16 CJobManager::Deinitialize( :( complete!
[12208] 01/22/11 10:27:54 16 CJObManager::Initialize( ) - initializing cache...
[12208] 01/22/11 10:27:54 16 CJobManager::Initialize( ) - loading schedules...
[12208] 01/22/11 10:27:54 16 CJobManager::Initialize( ) - 15 schedules loaded
[12208] 01/22/11 10:27:54 -1 SetServiceStatus: state: SERVICE_START_PENDING chec
k point: 19 wait hint: 300000
[12208] 01/22/11 10:27:54 -1 SetServiceStatus: state: SERVICE_START_PENDING chec
k point: 20 wait hint: 300000
[12208] 01/22/11 10:27:54 16 Job Dispatcher: GetServerIsRunningOnCluster()==FALS
E
[12208] 01/22/11 10:27:54 16 Job Dispatcher: UseClusterRestart=0
[12208] 01/22/11 10:27:54 -1 SetServiceStatus: state: SERVICE_START_PENDING chec
k point: 21 wait hint: 300000
[12208] 01/22/11 10:27:54 16 CJobManager::LoadAllJobData( :( loading backup scri
pts...
[12208] 01/22/11 10:27:54 16 CJobManager::LoadAllJobData( :( loading task defini
tions...
[12208] 01/22/11 10:27:54 -1 SetServiceStatus: state: SERVICE_START_PENDING chec
k point: 22 wait hint: 300000
[12208] 01/22/11 10:27:54 16 CJobManager::LoadAllJobData( :( loading solutions..
.
[12208] 01/22/11 10:27:54 -1 SetServiceStatus: state: SERVICE_START_PENDING chec
k point: 23 wait hint: 300000
[12208] 01/22/11 10:27:54 16 CJobManager::LoadAllJobData( :( loading work items.
..
[12208] 01/22/11 10:27:54 -1 SetServiceStatus: state: SERVICE_START_PENDING chec
k point: 24 wait hint: 300000
[12208] 01/22/11 10:27:54 16 CJobManager::LoadAllJobData( :( loading policies...
[12208] 01/22/11 10:27:54 -1 SetServiceStatus: state: SERVICE_START_PENDING chec
k point: 25 wait hint: 300000
[12208] 01/22/11 10:27:54 16 CJobManager::LoadAllJobData( :( making solution ass
ociations...
[12208] 01/22/11 10:27:54 -1 SetServiceStatus: state: SERVICE_START_PENDING chec
k point: 26 wait hint: 300000
[12208] 01/22/11 10:27:54 -1 SetServiceStatus: state: SERVICE_START_PENDING chec
k point: 27 wait hint: 300000
[12208] 01/22/11 10:27:54 -1 SetServiceStatus: state: SERVICE_START_PENDING chec
k point: 28 wait hint: 300000
[12208] 01/22/11 10:27:54 -1 SetServiceStatus: state: SERVICE_START_PENDING chec
k point: 29 wait hint: 300000
[12208] 01/22/11 10:27:54 -1 SetServiceStatus: state: SERVICE_START_PENDING chec
k point: 30 wait hint: 300000
[12208] 01/22/11 10:27:54 -1 SetServiceStatus: state: SERVICE_START_PENDING chec
k point: 31 wait hint: 300000
[12208] 01/22/11 10:27:54 -1 SetServiceStatus: state: SERVICE_START_PENDING chec
k point: 32 wait hint: 300000
[12208] 01/22/11 10:27:54 -1 SetServiceStatus: state: SERVICE_START_PENDING chec
k point: 33 wait hint: 300000
[12208] 01/22/11 10:27:54 -1 SetServiceStatus: state: SERVICE_START_PENDING chec
k point: 34 wait hint: 300000
[12208] 01/22/11 10:27:54 -1 SetServiceStatus: state: SERVICE_START_PENDING chec
k point: 35 wait hint: 300000
[12208] 01/22/11 10:27:54 16 CJobManager::LoadAllJobData( :( generating workitem
linkages...
[12208] 01/22/11 10:27:54 -1 SetServiceStatus: state: SERVICE_START_PENDING chec
k point: 36 wait hint: 300000
[12208] 01/22/11 10:27:54 16 CJobManager::LoadAllJobData( :( recovering tasks...
[12208] 01/22/11 10:27:54 16 Job Dispatcher: RecoverActiveTask() job name= TestR
un 00004 of Wednesday, JobState=16
[12208] 01/22/11 10:27:54 16 Job Dispatcher: Not restarting job
[12208] 01/22/11 10:27:54 16 Job Dispatcher: Setting job status=JOB_STATE_ERROR
C:\Program Files\Symantec\Backup Exec>
01-27-2011 01:58 AM
Hi
So this is the error you are getting please see the link below to resolve this
http://www.symantec.com/docs/TECH140265
FYI
[12208] 01/22/11 10:27:54 -1 Error(11/77): -536837656:PIP
[12208] 01/22/11 10:27:54 12 CQueueWrapper: DestroyQ, Failed delete: PIP, DjmJo
bViewQ, 0xe00081e4.
[12208] 01/22/11 10:27:54 12 DjmBO=12. : Initialization Complete.
CASO:0, APPO:0, DjmEnabled:0, Mgr:0, Clt:0, CasoServer:. nRetval=0x0.
[12208] 01/22/11 10:27:54 -1 SetServiceStatus: state: SERVICE_START_PENDING chec
k point: 15 wait hint: 300000
[12208] 01/22/11 10:27:54 13 Reports: Using default language = _EN
[12208] 01/22/11 10:27:54 13 Reports: Initialize for language = 1
If this resolves the issue please mark the solved
Thank You
01-27-2011 06:31 AM
The largest backup log file (.bak) was around 8,300 Mbytes. Deleted it and tried restarting services via services.msc. No joy I'm afraid. Still get:-
Log Name: Application
Source: Windows Error Reporting
Date: 27/01/2011 14:18:45
Event ID: 1001
Task Category: None
Level: Information
Keywords: Classic
User: N/A
Computer: ************
Description:
Fault bucket , type 0
Event Name: APPCRASH
Response: Not available
Cab Id: 0
Problem signature:
P1: beserver.exe
P2: 13.0.2896.0
P3: 4b173f02
P4: KERNELBASE.dll
P5: 6.1.7600.16385
P6: 4a5bdfe0
P7: e06d7363
P8: 000000000000aa7d
P9:
P10:
Attached files:
These files may be available here:
C:\ProgramData\Microsoft\Windows\WER\ReportQueue\AppCrash_beserver.exe_cb344cfdb582abbbd3686adfd1c213223184bf76_205ff579
Analysis symbol:
Rechecking for solution: 0
Report Id: 59736642-2a20-11e0-97c8-000ae484cbce
Report Status: 4
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Windows Error Reporting" />
<EventID Qualifiers="0">1001</EventID>
<Level>4</Level>
<Task>0</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2011-01-27T14:18:45.000000000Z" />
<EventRecordID>619545</EventRecordID>
<Channel>Application</Channel>
<Computer>********.co.uk</Computer>
<Security />
</System>
<EventData>
<Data>
</Data>
<Data>0</Data>
<Data>APPCRASH</Data>
<Data>Not available</Data>
<Data>0</Data>
<Data>beserver.exe</Data>
<Data>13.0.2896.0</Data>
<Data>4b173f02</Data>
<Data>KERNELBASE.dll</Data>
<Data>6.1.7600.16385</Data>
<Data>4a5bdfe0</Data>
<Data>e06d7363</Data>
<Data>000000000000aa7d</Data>
<Data>
</Data>
<Data>
</Data>
<Data>
</Data>
<Data>C:\ProgramData\Microsoft\Windows\WER\ReportQueue\AppCrash_beserver.exe_cb344cfdb582abbbd3686adfd1c213223184bf76_205ff579</Data>
<Data>
</Data>
<Data>0</Data>
<Data>59736642-2a20-11e0-97c8-000ae484cbce</Data>
<Data>4</Data>
</EventData>
</Event>
01-27-2011 06:49 AM
Hi
In this event the one shown in bold letter, I see the beserver version as BE 2010 & that too with no update & not BE 2010 r2
Description:
Fault bucket , type 0
Event Name: APPCRASH
Response: Not available
Cab Id: 0
Problem signature:
P1: beserver.exe
P2: 13.0.2896.0
P3: 4b173f02
P4: KERNELBASE.dll
P5: 6.1.7600.16385
P6: 4a5bdfe0
P7: e06d7363
P8: 000000000000aa7d
P9:
P10:
Can you please confirm exact version is that BE 2010 sp1 or BE 2010 r2 sp1
Thank You
01-27-2011 09:11 AM
Version is be 2010 (NOT UPDATED). Was originally BE 2010 R2 but this was totally cleared and replaced with a bare, initial BE 2010 installation.
I hope this helps.
IanT
01-27-2011 09:16 AM
Hi
Can you please upgrade it backup to BE 2010 r2 with sp1 & check or if you can altest install sp1 for BE 2010 also should help you to fix this
To install sp1 for BE 2010 please click on link below
http://www.symantec.com/docs/TECH136199
Hope this help if it does please mark this solved
Thank You
01-29-2011 02:04 AM
Followed above, now working OK. Many thanks for your time and assistance.
Ian
01-29-2011 02:14 AM
Hi
Thanks for your update much appreciated & good to see all working fine back
Cheers , Keep posted
Thank You