Backup Exec 10.0 SP1 with HF 16, 14, and 7 on a Windows 2000Advanced SP4, Exabyte EZ17 M2 Library attached to Adaptec SCSI card. Intel 1000f NIC.
Server being backed up is Exchange 2003 Advanced Svr on Win2K3 Enterprise w/SP1. The drives are NTFS, RAID5 (2X 5 SCSI disks on an Adaptec 2000s RAID Controller). Inel 100/1000 NIC.
The problem is that the Exchange server freezes during backup. It is still pingable, but Exchange, IIS, remote desktop all are totally unresponsive. The system is still up but I cannot log in to shut it down as it is completely hung as if it were at 100% CPU. Have to hard boot it to bring it back to life. After it comes up, there are no error messages in the event log except for the server being shut down abruptly by myself.
This was originally happening during the mailbox backups. I also just tried backing up the âshadow copy componentsâ and got the same issue.
I have now reinstalled the remote agent and run a new backup against the Exchange server. This time the mailbox and public folder backups completed successfully, but the Exchange server hung when the backup got to Microsoft information store\first storage group.
Here is from the logs:
AOFO: Started for resource: "\\POSTOFFICE\Microsoft Information Store\First Storage Group". Advanced Open File Option used: Microsoft Volume Shadow Copy Service (VSS).
The following volumes are dependent on resource: "C:" "E:" "F:" .
The snapshot provider used by VSS for volume C: - Microsoft Software Shadow Copy provider 1.0 (Version 1.0.0.7).
The snapshot provider used by VSS for volume D: - Microsoft Software Shadow Copy provider 1.0 (Version 1.0.0.7).
The snapshot provider used by VSS for volume E: - Microsoft Software Shadow Copy provider 1.0 (Version 1.0.0.7).
Note: Backup Exec did not perform a snapshot of all volumes simultaneously because the option 'Process logical volumes for backup one at a time' was selected as a backup job property.
Network control connection is established between 192.168.0.8:1255 <--> 192.168.0.6:10000
Network data connection is established between 192.168.0.8:1920 <--> 192.168.0.6:25419
The error message in the most recent backup exec job log is "An unexpected error occurred when cleaning up snapshot volumes. Confirm that all snapped volumes are correctly resynchronized with the original volumes."
I am also backing up 2 other Windows 2003 systems, one SP1 and one not and they are backing up fine (although they have no exchange and have a very small total file size). I have Use Advanced OFO option with automatically select open file technology selected. Under exchange I have âperform consistency check before backing up â¦.â And âcontinue with backup if consistency check failsâ
Any suggestions?