02-24-2011 04:35 AM
Hi,
I recently upgraded from BE 11d to BE 2010 R2 (with all the latest service packs and hotfixes).
Following the upgrade the Exchange 2007 Information Store is no longer visible in the BE selection list. When I expand my Exchange cluster (CCR) name all I see is a shared OAB folder.
I have upgraded successfully the BE Remote Agent on each of the Exchange Server cluster members to the latest version.
Prior to the upgrade there was no problem backing up the Exchange Information Store.
Is there something I need to change following the upgrade?
Both of the Exchange Cluster members are running Exchange 2007 SP1 with update rollup 5 applied.
Any help wouild be much appreciated.
Colin.
Solved! Go to Solution.
02-25-2011 07:12 AM
The Microsoft Exchange 2007 Management Tools are installed on the Backup Exec media server. The Backup Exec Media Server must have the same version of the Management Tools that is currently installed on the Exchange Server. This can be achieved by performing a custom installation of the Exchange Service Packs below.
02-24-2011 05:03 AM
HI there ,
Uninstall the Remote Agent from the Exchange 2007 server nodes & push it back. Make sure Exchange management tools should be installed on the media server.
Also check if the system logon a/c has the following permissions
* It should be a part of local & domain admins
* It should have active mailbox & not hidden from GAL
* It should have Exchange organization management & Exchange server administrator rights on the Exchange server
02-24-2011 05:58 AM
Information Store not be available after upgrade because of multiple Reason. Check http://www.symantec.com/business/support/index?page=content&id=TECH58430 and Related Doc...
Sids..
02-24-2011 05:59 AM
Hi,
Thanks for your response.
I uninstalled the Remote Agent from both Exchange cluster nodes and then re-installed by pushing the install from the Media Server. I then restarted BE services both on the Media Server and on both Exchange nodes but this made no difference.
Yes, the Exchange 2007 Management Tools are installed on the Media Server.
The system logon a/c that we are using was not a member of the local admins on the Media Server - I have since added it as a local admin but this has made no difference.
It has an active mailbox, is not hidden from the GAL, has Exchange Server Administrator rights on the Exchange Server and is an organization wide View-Only administrator - the same as before the upgrade.
Would you have any more suggestions?
Thanks,
Colin.
02-24-2011 06:22 AM
Go to tools ------ install options & license keys ---- make a note of all the license keys including Exchange key
Remove all the license keys including exchange & complete the installation.
Once the software is in trial period ----- check if you can see the microsoft IS ---- If yes reinstall the license keys back
02-24-2011 07:03 AM
Hi,
What do you mean by the 'Microsoft IS'?
Colin.
02-24-2011 07:08 AM
Information Store
02-24-2011 07:10 AM
Apologies - that was obvious! I will try that now ...
02-24-2011 07:20 AM
Hi,
That did not work. Once I removed all of the license keys I still could not view the MS Information Store.
Any more suggestions?
Colin.
02-24-2011 07:31 AM
Add the following registry key on the Backup Exec media server
Files to check:
bedsxchg.dll
bedsxese.dll
bedsmbox.dll
If the 32-Bit version is listed, replace with the 64-Bit version which can be found on the Microsoft Exchange 2007 installation disk or by re-downloading the MAPI/CDO package from Microsoft.
02-25-2011 06:43 AM
Hi Sids,
The registry key you mention is already there - 'VFF Extended Timeout'.
I have verified that both bedsxese.dll and bedsmbox.dll are 64-bit versions. I cannot locate the bedsxchg.dll file. Where is it located?
I tried reinstalling MAPI/CDO for Exchange 2007 but this did not work.
Colin.
02-25-2011 07:12 AM
The Microsoft Exchange 2007 Management Tools are installed on the Backup Exec media server. The Backup Exec Media Server must have the same version of the Management Tools that is currently installed on the Exchange Server. This can be achieved by performing a custom installation of the Exchange Service Packs below.
03-02-2011 04:29 AM
Hi Sids,
I think I'm getting closer to the cause of the problem.
I have been following this article - http://www.symantec.com/docs/TECH58430
Point 2 states the following: -
"Debug output for Exchange Remote Agent shows the following:
03-02-2011 04:50 AM
Hi,
Please restart the BE service and then check the BE login account and the exchange account, make sure that it has got at least domain admin privillege.
HTH
03-02-2011 05:44 AM
Hi,
I have already done all of that. The account has domain priviliges and I have restarted all services.
The exact error is "bedsxchg.dll could not be loaded". how do I load this dll?
Colin.