I'm having a problem backing up my Exchange 2007 Information store. When I create a new selection list the names for the information store are weird (see attached picture). I followed this (
http://seer.entsupport.symantec.com/docs/345619.htm) guide but with no success. It used to work ok but I can't remember doing anything that would affect this apart from windows/exchange updates. the main problem is when I select to backup the information store the job always fails:
Backup- jaguar.CTK.LOCAL
V-79-57344-65282 - AOFO: Initialization failure on: "Microsoft Information Store". Advanced Open File Option used: Microsoft Volume Shadow Copy Service (VSS).
Snapshot provider error (0xE000FF02): One or more of the databases for this storage group are currently dismounted. This backup is incomplete. Make sure that all databases are mounted, and then resubmit the backup job.
Check the Windows Event Viewer for details.
V-79-57344-65282 - AOFO: Initialization failure on: "Microsoft Information Store". Advanced Open File Option used: Microsoft Volume Shadow Copy Service (VSS). Snapshot provider error (0xE000FF02): One or more of the databases for this storage group are currently dismounted. This backup is incomplete. Make sure that all databases are mounted, and then resubmit the backup job. Check the Windows Event Viewer for details.
Event Log.
Backup Exec Alert: Job Failed
(Server: "PANTHER") (Job: "Jaguar Exchange IS") Jaguar Exchange IS -- The job failed with the following error: One or more of the databases for this storage group are currently dismounted. This backup is incomplete. Make sure that all databases are mounted, and then resubmit the backup job.
I've checked the server and the storage groups are mounted. The Media server and exchange server both have the same version of the management tools. I've reinstalled the agent again without success. I can backup other files on the exchange server with no problem, its just the information store.
thanks