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Exchange Server Backup Fail

NikiSa
Level 4

Environment:

WinServer 2003 + Backup Exec 12.5, WinServer 2008 + Exchange 2007

We' ve get the below error from last week, the backup job almost success (Backup & verify completed) but finally failed.

Already restart the backup services and reboot the exchange server, the job still failed... no any config change recently, any idea here? 

Thanks so much!!

 

Job ended: Tuesday, January 20, 2015 at 2:30:49 PM
Completed status: Failed
Final error: 0xe00002f7 - Cannot extract mailbox messages from the Exchange backup. Review the job log for more information.
Final error category: Resource Errors

For additional information regarding this error refer to link V-79-57344-759

Backup- \\nextraexc1.nextra.local\Microsoft Information Store\First Storage Group 
V-79-57344-759 - Unable to complete the operation for the selected resource using the specified opti...
7 REPLIES 7

pkh
Moderator
Moderator
   VIP    Certified

Did you install the Exchange Tools on the media server?

VJware
Level 6
Employee Accredited Certified

Are you running the backup to disk or tape ? If tape, do ensure the job is set to overwrite media and not append media.

If AOFO is enabled in the backup job, disable it for the Exchange backup resource.

Have a look @ this KB well - http://www.symantec.com/business/support/index?page=content&id=TECH61749

NikiSa
Level 4

Hello VJware,

AOFO is disable and the job is backup to disk, the job is success before last week, do not know what's wrong..

 

Hello pkh,

what tools do u mean???

 

 

Thanks!!!

VJware
Level 6
Employee Accredited Certified

Have a look @ this KB for installing the Exchange Management Tools on the BE media server - http://www.symantec.com/business/support/index?page=content&id=TECH88080

pkh
Moderator
Moderator
   VIP    Certified
You need to install the Exchange 2007 Management Tools on the media server

NikiSa
Level 4

Hello VJware,

the Exchange Tools have been installed, but when i open the mangement console, will pop up the below erroR, if this error caused my bakcup error??

Anything i can do this??  Thanks!

--------------------------------------------------------
Microsoft Exchange Error
--------------------------------------------------------
The following error(s) were reported while loading topology information:

Get-ActiveSyncVirtualDirectory
Failed
Error:
Unable to create Internet Information Services (IIS) directory entry. Error message is: Access is denied.
. HResult = -2147024891.

Access is denied.

Directory Path: IIS://nextraexc1.nextra.local/W3SVC/1/ROOT/Microsoft-Server-ActiveSync 
Detail:
server name: nextraexc1.nextra.local
local machine name: NEXTRABKP01
local machine fqdn: nextrabkp01.nextra.local

Access is denied.

 

 


Get-OabVirtualDirectory
Failed
Error:
Unable to create Internet Information Services (IIS) directory entry. Error message is: Access is denied.
. HResult = -2147024891.

Access is denied.

Directory Path: IIS://nextraexc1.nextra.local/W3SVC/1/ROOT/OAB 
Detail:
server name: nextraexc1.nextra.local
local machine name: NEXTRABKP01
local machine fqdn: nextrabkp01.nextra.local

Access is denied.

 

 


Get-OWAVirtualDirectory
Failed
Error:
Unable to create Internet Information Services (IIS) directory entry. Error message is: Access is denied.
. HResult = -2147024891.

Access is denied.

Directory Path: IIS://nextraexc1.nextra.local/W3SVC/1/ROOT/owa 
Detail:
server name: nextraexc1.nextra.local
local machine name: NEXTRABKP01
local machine fqdn: nextrabkp01.nextra.local

Access is denied.

 

 

--------------------------------------------------------
OK
--------------------------------------------------------

VJware
Level 6
Employee Accredited Certified

This error usually occurs due to lack of permissions, though afaik, this should not have an impact on backups/restores as long as the BE account has the necessary permissions.

Lastly, as you mentioned that you run a backup to disk, do ensure the Exchange backup job is set to Overwrite and not Append.