01-12-2015 11:47 AM
I am using Backup Exec 2010 R3 on Windows Server 2003 Standard with Dell PowerVault 124T tape changer. I have Microsoft Exchange Server 2003 running on Windows Server 2003 Standard. I have three users (including myself) with domain admin, enterprise admin privileges (full privileges). All user mailboxes are backed up just fine and I can see all mailbox folders and emails in the backup list. However, it does NOT backup the three users with full privileges. The name is listed so it saw the mailbox there, but nothing is in the Inbox when trying to restore. It is only these three mailboxes that are missing the content on the backup.
Any idea why these aren't being backed up?
01-12-2015 11:57 AM
Hi,
They're in the same Information Store, correct?
Have you tried to create a new job and selection list to rule out any corruption? And I assume that your BE 2010 R3 media server has the latest SP and any subsequent patches installed, and that these have been push-installed to your remote servers?
Thanks!
01-12-2015 12:03 PM
They are in the same information store. I have created a new job last week with the same results. I am checking on the latest patches but it wasn't long ago I did an update on it and the remote servers.
01-12-2015 12:04 PM
Also, the backup jobs of the Exchange server are successful with no errors.
01-12-2015 12:11 PM
BE 2010 R3 is up-to-date with Service Pack 4.
01-12-2015 12:41 PM
Try duplicating the media from tape to disk and run the restore.
01-12-2015 12:51 PM
How do I go about doing that?
01-12-2015 01:34 PM
Read this article I wrote around it Tom:
https://www-secure.symantec.com/connect/articles/restoring-exchange-or-individual-mailboxesitems-using-backup-exec-howto
Also make sure you're not using AOFO in your job when backing up Exchange. If you have too, split the data and Exchange from each other.
Thanks!
01-12-2015 07:43 PM
I will try it after tonight's backups. Thanks. I am not using AOFO and I am backing up the information store as a separate job from the files backup.
01-13-2015 06:35 AM
First of all, there is no Backup Tasks in Job Setup. And how does this help me take an existing tape backup and duplicate it to disk? I need to restore from a backup from last month for one of the users that the inbox is empty on the backup.
01-13-2015 06:49 AM
Are these admin users hidden from the global address list, or do they have non alphanumeric characters in the Exchange alias or display names
01-13-2015 06:53 AM
They are not hidden from the global address list. They do not have non alphanumeric characters in their alias or display names.
01-13-2015 08:32 AM
Would these mailboxes typically have a bery large number of e-mails left in the inbox or are they housekept regularly?
01-13-2015 09:09 AM
They vary. My inbox has little number of emails where another has a lot more emails in it. There are other mailboxes that are much bigger that backup fine.
01-13-2015 02:47 PM
In addition to CraigV's link here is futher explaination of running a duplicate from tape to disk. http://www.symantec.com/docs/TECH24544 try running the duplicate backup to tape and after the job is finished create the restore job and check to see if the mailboxes show.