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Failed Final error: 0xe00084bd - The system cannot find the path specified - unable to restore file or directory.

Hello

I can't backup only this Vm with Backup Exec 2014 since a very long time.

They are no snapshot existed in snapshot Manager.

 

When i select manually only one VM using snapshot technology ..

 

Could you help me ?  it says always ..

 

2015-07-21_09h46_59.png

 

And after the message appears....

ANd, Why it talk about restore ? I giev a backup not a restore.

 

Error                  : e00084bd - The system cannot find the path specified - unable to restore file or directory. See the job log for details.
Agent used                     : Yes
Advanced Open File Option used : No

 

 

 

16 Replies

This error can occur for

This error can occur for several reasons.  see some of the solutions listed here: http://www.symantec.com/docs/TECH71644

Hello, My msg is  e00084bd

Hello,

My msg is  e00084bd not e00084 .. ys i see all the technote that it can exist with no success ...

Thing else ? other sugestions ?

 

...what are you trying to

...what are you trying to back up on that VM? Is Advanced Open File Option turned on, and if so, turn it off.

Have you tried to recreate the job and/or selection?

Thanks!

Yes i did... Yes it is

Yes i did...

Yes it is off.... The job is always in queued ..when i run it ..

I still have a crash  and the support never answer me to all my problems !!!!!

 

what to do ?

A process crash has been detected.

Faulting application: BackupExec.exe 14.1.1786.0
Faulting module: ??? ???
Fault offset          0
Exception code          0.

 

2015-07-22_10h26_07.png

I recreate the job, and  It

I recreate the job, and  It can be the problem but why ? it is the same account root sidvh-X

 

2015-07-22_11h12_50.png

...make sure that the BE

...make sure that the BE service account has the correct permissions:

https://support.symantec.com/en_US/article.TECH129645.html

Thanks!

yes, when i run the job ,

yes, when i run the job , wait and wait , nothing more ... queued ... since  35 minutes ...

 

2015-07-22_12h44_18.png

 

 

Job Summary Information
Original start time : mercredi 22 juillet 2015 11:54:29
Job started         : mercredi 22 juillet 2015 12:05:38

 

Set Detail Information - Backup VMVCB::\\192.168.204.44\Virtual Center\FRPA111PRIM01 (FRPA111PRIM01.vws.vh20.net)
Set type               : Backup
Set status             : Running
Set description        : 
Resource name          : VMVCB::\\192.168.204.44\Virtual Center\FRPA111PRIM01 (FRPA111PRIM01.vws.vh20.net) 
Logon account          : root sidvh-3
Encryption used        : None
Agent used                     : Yes
Advanced Open File Option used : Yes
 
Start time             : mercredi 22 juillet 2015 12:05:38

That you don't know

That you don't know is for the others VM it is ok.

It is only this VM because i create a special job for only this VM.

 

The problem become only with this VM.

here the error ,. ... Job

here the error ,. ...

 

Job History for 192.168.204.44 Backup 00040-Complète


 

 

192.168.204.44 Backup 00040-Complète
Job name            : 192.168.204.44 Backup 00040-Complète
Job type            : Backup
Job status          : Failed
Job log             : d:\Symantec\Backup Exec\Data\BEX_SIDSERV09_01022.xml
Server name         : SIDSERV09
Device name         : DR4000
Target name         : DR4000
Media set name      : Internal Disk Images
Error category    : Job Errors
Error             : e00084bd - The system cannot find the path specified - unable to restore file or directory. See the job log for details.

For additional information regarding this error refer to link V-79-57344-33981
 
Job Summary Information
Byte count          : 0 bytes
Job rate            : 0,00 MB/Min (Byte count of all backup sets divided by Elapsed time for all backup sets)
Files               : 0
Directories         : 0
Skipped files       : 0
Corrupt files       : 0
Files in use        : 0
Original start time : mercredi 22 juillet 2015 11:54:29
Job started         : mercredi 22 juillet 2015 12:05:38
Job ended           : mercredi 22 juillet 2015 13:21:42
Elapsed time        : 01:16:04
 
Set Detail Information - Backup VMVCB::\\192.168.204.44\Virtual Center\FRPA111PRIM01 (FRPA111PRIM01.vws.vh20.net)
Set type               : Backup
Set status             : Failed
Set description        : 
Resource name          : VMVCB::\\192.168.204.44\Virtual Center\FRPA111PRIM01 (FRPA111PRIM01.vws.vh20.net) 
Logon account          : root sidvh-3
Encryption used        : None
Error                  : e00084bd - The system cannot find the path specified - unable to restore file or directory. See the job log for details.
Agent used                     : Yes
Advanced Open File Option used : No
 
Start time             : mercredi 22 juillet 2015 12:06:35
 
Set Detail Information - Backup VMVCB::\\192.168.204.44\Virtual Center\
Set type               : Backup
Set status             : Failed
Set description        : 
Resource name          : VMVCB::\\192.168.204.44\Virtual Center\
Logon account          : 
Encryption used        : None
Error                  : e00084bd - The system cannot find the path specified - unable to restore file or directory. See the job log for details.
Agent used                     : No
Advanced Open File Option used : No
 
Start time             : mercredi 22 juillet 2015 13:21:41

here the error, Job History

here the error,

 

Job History for 192.168.204.44 Backup 00040-Complète


 

 

192.168.204.44 Backup 00040-Complète
Job name            : 192.168.204.44 Backup 00040-Complète
Job type            : Backup
Job status          : Failed
Job log             : d:\Symantec\Backup Exec\Data\BEX_SIDSERV09_01022.xml
Server name         : SIDSERV09
Device name         : DR4000
Target name         : DR4000
Media set name      : Internal Disk Images
Error category    : Job Errors
Error             : e00084bd - The system cannot find the path specified - unable to restore file or directory. See the job log for details.

For additional information regarding this error refer to link V-79-57344-33981
 
Job Summary Information
Byte count          : 0 bytes
Job rate            : 0,00 MB/Min (Byte count of all backup sets divided by Elapsed time for all backup sets)
Files               : 0
Directories         : 0
Skipped files       : 0
Corrupt files       : 0
Files in use        : 0
Original start time : mercredi 22 juillet 2015 11:54:29
Job started         : mercredi 22 juillet 2015 12:05:38
Job ended           : mercredi 22 juillet 2015 13:21:42
Elapsed time        : 01:16:04
 
Set Detail Information - Backup VMVCB::\\192.168.204.44\Virtual Center\FRPA111PRIM01 (FRPA111PRIM01.vws.vh20.net)
Set type               : Backup
Set status             : Failed
Set description        : 
Resource name          : VMVCB::\\192.168.204.44\Virtual Center\FRPA111PRIM01 (FRPA111PRIM01.vws.vh20.net) 
Logon account          : root sidvh-3
Encryption used        : None
Error                  : e00084bd - The system cannot find the path specified - unable to restore file or directory. See the job log for details.
Agent used                     : Yes
Advanced Open File Option used : No
 
Start time             : mercredi 22 juillet 2015 12:06:35
 
Set Detail Information - Backup VMVCB::\\192.168.204.44\Virtual Center\
Set type               : Backup
Set status             : Failed
Set description        : 
Resource name          : VMVCB::\\192.168.204.44\Virtual Center\
Logon account          : 
Encryption used        : None
Error                  : e00084bd - The system cannot find the path specified - unable to restore file or directory. See the job log for details.
Agent used                     : No
Advanced Open File Option used : No
 
Start time             : mercredi 22 juillet 2015 13:21:41

Now it is ok for the

 

Now it is ok for the credentials,  but same results .. 

Msg is still the same

Error category    : Job Errors
Error             : e00084bd - The system cannot find the path specified - unable to restore file or directory. See the job log for details.

For additional information regarding this error refer to link V-79-57344-33981

 

2015-07-22_13h38_05.png

Here the backup history, it

 

Here the backup history, it takes 1 h 30 with 0 octets ...

2015-07-22_13h45_39.png

 

When i disable  AOF and GRT,

When i disable  AOF and GRT, immediatly i hav got this new error message

 

 

Job name            : 192.168.204.44 Backup FRPA111PRIM01-Complète
Job type            : Backup
Job status          : Failed
Job log             : d:\Symantec\Backup Exec\Data\BEX_SIDSERV09_01023.xml
Server name         : SIDSERV09
Device name         : DR4000
Target name         : DR4000
Media set name      : Internal Disk Images
Error category    : Resource Errors
Error             : e000959a - An attempt to take a snapshot of a virtual machine failed because it was unable to quiesce an application.

For additional information regarding this error refer to link V-79-57344-38298

 

Job Summary Information
Byte count          : 0 bytes
Job rate            : 0.00 MB/Min (Byte count of all backup sets divided by Elapsed time for all backup sets)
Files               : 0
Directories         : 0
Skipped files       : 0
Corrupt files       : 0
Files in use        : 0
Original start time : Friday, July 24, 2015 11:00:00 PM
Job started         : Wednesday, July 22, 2015 1:54:39 PM
Job ended           : Wednesday, July 22, 2015 1:55:47 PM
Elapsed time        : 00:01:08

 

Set Detail Information - Backup VMVCB::\\192.168.204.44\Virtual Center\FRPA111PRIM01 (FRPA111PRIM01.vws.vh20.net)
Set type               : Backup
Set status             : Failed
Set description        : 
Resource name          : VMVCB::\\192.168.204.44\Virtual Center\FRPA111PRIM01 (FRPA111PRIM01.vws.vh20.net) 
Logon account          : root sidvh-3
Encryption used        : None
Error                  : e000959a - An attempt to take a snapshot of a virtual machine failed because it was unable to quiesce an application.
Agent used                     : Yes
Advanced Open File Option used : No
 
Start time             : Wednesday, July 22, 2015 1:55:28 PM
 
Set Detail Information - Backup VMVCB::\\192.168.204.44\Virtual Center\
Set type               : Backup
Set status             : Failed
Set description        : 
Resource name          : VMVCB::\\192.168.204.44\Virtual Center\
Logon account          : 
Encryption used        : None
Error                  : e000959a - An attempt to take a snapshot of a virtual machine failed because it was unable to quiesce an application.
Agent used                     : No
Advanced Open File Option used : No
 
Start time             : Wednesday, July 22, 2015 1:55:45 PM
 

 

sorry, all the message Error

 

sorry, all the message

Error                  : e000959a - An attempt to take a snapshot of a virtual machine failed because it was unable to quiesce an application.

I found one solution whi is

I found one solution whi is working ...

If i select the tape drive to backup instead of my DR4000 that is a Baie deduplication disk , and with disable GRP it is running .... .. but with GRP on  it says ..

A quiesced snapshot could not be created for the virtual machine (DC)ha-datacenter(DC)\vm\FRPA111PRI...
V-79-57344-38298 - VMVCB::\\192.168.204.44\VCGuestVm\(DC)ha-datacenter(DC)\vm\FRPA111PRIM01. An atte...

 

If it is on the DR4000 , a bay disk deduplication it failed...with the same error at the Top..... 

Why ??? Bug and bug ?? 

 

Symantec is not a the Top for VM machines .. that is true ..

 

 

2015-07-22_16h15_32.png

Just wanted to check, are all

Just wanted to check, are all the Backup Exec updates installed and afterward the Remote Agent repushed to the VM?