Failed to Install Agent - ERROR - 2: Failed to create process as user.

I attempted to install the backup exec agent locally on a server to be added and the install failed. My installation log is below. Thanks.

 

 

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Backup Exec (TM) Agent for Windows Installation Log
10-30-2019,10:12:30 : Windows Operating System Version: 10.0 - Server
10-30-2019,10:12:30 : GUI-Shell is installed. Not a CORE OS.
10-30-2019,10:12:32 : Checking MSXML6 Version.
10-30-2019,10:12:32 : Minimum required MSXML6 version is: 6.20.2003.0
10-30-2019,10:12:32 : C:\Windows\system32\msxml6.dll
10-30-2019,10:12:32 : MSXML6 available version is: 6.30.17763.437
10-30-2019,10:12:32 : Checking Windows Installer Version.
10-30-2019,10:12:32 : Windows Installer Version: 5.0.17763.557
10-30-2019,10:12:32 : Checking for .Net Framework .
10-30-2019,10:12:32 : Executing managed _Setup:
10-30-2019,10:12:32 : C:\Users\chiefg\Desktop\RAWSX64\install\_Setup.exe
10-30-2019,10:12:32 : Loading XML from:
10-30-2019,10:12:32 : C:\Users\chiefg\Desktop\RAWSX64\install\IFProducts.xml
10-30-2019,10:12:32 : ArgsDataParser::InitDictionary
10-30-2019,10:12:32 : AgentSeqDlgs::RawsDlgSequence
10-30-2019,10:12:32 : Set RAWS Media path: C:\Users\chiefg\Desktop\RAWSX64\install\media\
10-30-2019,10:12:33 : RawsDlgSequence::CheckInstMode
10-30-2019,10:12:33 : BEOperations::BE_GetInstalledProdCodeVersion()
10-30-2019,10:12:33 : The product detected. PID: , version: .
10-30-2019,10:12:33 : Starting initialization of install data.
10-30-2019,10:12:33 : Completed initialization of install data.
10-30-2019,10:12:33 : CheckOEMBuild...
10-30-2019,10:12:33 : OEM ID found on system:
10-30-2019,10:12:33 : OEM ID found from XMl: Veritas
10-30-2019,10:12:33 : BEOperations::BE_GetInstalledProdCodeVersion()
10-30-2019,10:12:33 : The product detected. PID: , version: .
10-30-2019,10:12:33 : BEOperations::BE_GetInstalledProdCodeVersion()
10-30-2019,10:12:33 : The product detected. PID: , version: .
10-30-2019,10:12:33 : Terminal Services enabled.
10-30-2019,10:12:33 : Terminal Services server has been set to Install mode.
10-30-2019,10:12:33 : Executing BE_MsiGetPropertyFromSourceMedia
10-30-2019,10:12:33 : C:\Users\chiefg\Desktop\RAWSX64\install\media\Veritas Backup Exec Remote Agent for Windows Systems.msi
10-30-2019,10:12:33 : 0
10-30-2019,10:12:33 : Unable to find the SupportUMIURL tag in the OEMInstallResources.xml file , a fall back will be used
10-30-2019,10:12:33 : Launching UI Install
10-30-2019,10:12:33 : Running in Installation mode
10-30-2019,10:12:33 : AgentSeqDlgs::ADlgWelcome
10-30-2019,10:12:33 : AgentSeqDlgs::ADlgInstallType
10-30-2019,10:12:33 : RawsDlgSequence::CheckInstalledProducts
10-30-2019,10:12:33 : BEOperations::BE_GetInstalledProdCodeVersion()
10-30-2019,10:12:33 : The product detected. PID: , version: .
10-30-2019,10:12:33 : BEOperations::BE_GetInstalledProdCodeVersion()
10-30-2019,10:12:33 : The product detected. PID: , version: .
10-30-2019,10:12:33 : AgentSeqDlgs:Smiley Very HappylgChooseCustom
10-30-2019,10:12:33 : AgentSeqDlgs::AdlgInstallComplete
10-30-2019,10:12:33 : AgentSeqDlgs::Misc_BE_CommonOps
10-30-2019,10:12:46 : Telemetry Switch setting : True
10-30-2019,10:12:46 : Local Install Agent
10-30-2019,10:12:50 : INFO -2146233087: Unable to determine if Windows Deduplication volume.
10-30-2019,10:12:52 : AgentSeqDlgs::AgentInstaller
10-30-2019,10:12:52 : Executing runtime installer package vcredist_x64.exe.
10-30-2019,10:12:52 : C:\Users\chiefg\Desktop\VCRedist\V14.0\vcredist_x64.exe /quiet /install /norestart /log "C:\ProgramData\Veritas\Backup Exec\Logs\V14.0_x64_msruntime_install.log"
+ 10-30-2019,10:12:52 : ERROR - 2: Failed to create process as user.
10-30-2019,10:12:52 : Return Value of Microsoft Visual C++ 2015 Runtime (x64) : 2
+ 10-30-2019,10:12:52 : V-225-320: ERROR: Failed to execute VC 14.0 runtime installer. Error code 2. ***To search for information about this error, click here
+ 10-30-2019,10:12:52 : Review this log file for details: C:\ProgramData\Veritas\Backup Exec\Logs\V14.0_x64_msruntime_install.log
10-30-2019,10:12:53 : The return value for Microsoft VC++ Redistributables (x64) returned error code: 2
10-30-2019,10:12:53 : Clean up Symantec installer keys.
10-30-2019,10:12:57 : AgentSeqDlgs::Misc_BE_CommonOps
10-30-2019,10:12:57 : Dialog Sequence Returning errorlevel:12BR>
+ 10-30-2019,10:12:57 : The Installation Failed!
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Re: Failed to Install Agent - ERROR - 2: Failed to create process as user.

Try installing the VC++ distribution before installing the agent