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Veritas.com
Support

Failed to backup via Vcenter

diepnt
Level 2

‎08-07-2017 01:36 AM

Hi all,

i have some Exi host that are managed by Vcenter. I can backup successfull via Exi host directly but failed via Vcenter.

below is the logs.

backupfailed.GIF

 

it seems that the issue related to permission but i used administrator@vsphere to backup. below is the permission.

vcenter_permission.GIFcluster_permission.GIF

anyone can tell me the reason.  thanks.

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2 REPLIES 2

Colin_Weaver
Moderator
Moderator
Employee Accredited Certified

‎08-07-2017 06:24 AM

Is your ESXi environment correctly licensed (from Vmware not from Veritas) for the backup API as the license message might be the cause of being unable to lock the VM

diepnt
Level 2
In response to Colin_Weaver

‎08-07-2017 06:03 PM

Hi,

as i said, i could backup via EXSI host directly but not via Vcenter.

i searched and found it.

https://www.veritas.com/support/en_US/article.000020232

but i check i used administrator@svphere and it has all permission as the picture i gave.

so i dont know where is wrong in my enviroment.

i've tested to build another vcenter and backup success via it. but i want to fix the current Vcenter. dont want to use the new vcenter. this new is for testing only.

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