Final error: 0xe0008488 - Access is denied backing up remote server

[Albert_Chaffman]

Backup Exec 11d
Windows server 2003 on both Backup server and remote server

backup service account is used for all authenication on all servers - the other 3 remote servers backup fine without any issues.

I have uninstall and reinstalled the remote agent and open file option twice with no change.

This remote server in question is also an Exchange server. The exchange agent is installed/licensed on the Backup Server. So a typical log looks like this

Server - BGMAIL
AOFO: Started for resource: "\\BGMAIL\C:". Advanced Open File Option used: Microsoft Volume Shadow Copy Service (VSS).
The snapshot provider used by VSS for volume C: - Microsoft Software Shadow Copy provider 1.0 (Version 1.0.0.7).

AOFO: Started for resource: "\\BGMAIL\Microsoft Information Store\First Storage Group". Advanced Open File Option used: Microsoft Volume Shadow Copy Service (VSS).
The following volumes are dependent on resource: "D:" .
The snapshot provider used by VSS for volume D: - Microsoft Software Shadow Copy provider 1.0 (Version 1.0.0.7).
Note: Resource: "\\BGMAIL\Utility Partition" is not snappable. Attempting to back up directly from the source volume.

AOFO: Started for resource: "\\BGMAIL\Shadow?Copy?Components". Advanced Open File Option used: Microsoft Volume Shadow Copy Service (VSS).
The following volumes are dependent on resource: "C:" .
The snapshot provider used by VSS for volume C: - Microsoft Software Shadow Copy provider 1.0 (Version 1.0.0.7).

AOFO: Started for resource: "\\BGMAIL\System?State". Advanced Open File Option used: Microsoft Volume Shadow Copy Service (VSS).
The following volumes are dependent on resource: "C:" .
The snapshot provider used by VSS for volume C: - Microsoft Software Shadow Copy provider 1.0 (Version 1.0.0.7).
Network control connection is established between 10.245.0.12:2606 <--> 10.245.0.11:10000
Network data connection is established between 10.245.0.12:2610 <--> 10.245.0.11:50104

Set Information - \\BGMAIL\C:
Backup Set Information
Family Name: "Media created 1/3/2007 1:10:28 AM"
Backup of "\\BGMAIL\C: "
Backup set #434 on storage media #37
Backup set description: "Becker 1/2 Daily Incremental"
Backup Method: Incremental - Using modified time




Backup started on 2/23/2007 at 6:54:36 AM.
Backup completed on 2/23/2007 at 7:01:05 AM.

Backup Set Summary
Backed up 21853 files in 2273 directories.
Processed 3,931,612,151 bytes in 6 minutes and 29 seconds.
Throughput rate: 578 MB/min





Network control connection is established between 10.245.0.12:2606 <--> 10.245.0.11:10000
Network data connection is established between 10.245.0.12:2620 <--> 10.245.0.11:50129
V-79-57344-33928 - Access is denied.


Access denied to directory ֚䤐֛b\wmiislog.
Access is denied to Remote Agent. Check the login account for the specified device.
Network control connection is established between 10.245.0.12:2606 <--> 10.245.0.11:10000
Network data connection is established between 10.245.0.12:2624 <--> 10.245.0.11:50156

Set Information - \\BGMAIL\Utility Partition
Backup Set Information
Family Name: "Media created 1/3/2007 1:10:28 AM"
Backup of "\\BGMAIL\Utility Partition "
Backup set #435 on storage media #37
Backup set description: "Becker 1/2 Daily Incremental"
Backup Method: Full - Back Up Files - Reset Archive Bit




Backup started on 2/23/2007 at 7:01:08 AM.
Backup completed on 2/23/2007 at 7:01:21 AM.

Backup Set Summary
Backed up 1 Utility Partitions
Processed 32,876,891 bytes in 13 seconds.
Throughput rate: 145 MB/min





Network control connection is established between 10.245.0.12:2606 <--> 10.245.0.11:10000
Network data connection is established between 10.245.0.12:2629 <--> 10.245.0.11:50176

Set Information - \\BGMAIL\Shadow?Copy?Components - VSS Writer File System
Backup Set Information
Family Name: "Media created 1/3/2007 1:10:28 AM"
Backup of "\\BGMAIL\Shadow?Copy?Components - VSS Writer File System"
Backup set #436 on storage media #37
Backup set description: "Becker 1/2 Daily Incremental"
Backup Method: Incremental - Using modified time




Backup started on 2/23/2007 at 7:01:22 AM.

Backup Set Detail Information



Backup completed on 2/23/2007 at 7:01:36 AM.

Backup Set Summary
Backed up 2 Shadow Copy Writers
Backed up 2 Shadow Copy Components
Processed 61,447,356 bytes in 14 seconds.
Throughput rate: 251 MB/min





Network control connection is established between 10.245.0.12:2606 <--> 10.245.0.11:10000
Network data connection is established between 10.245.0.12:2633 <--> 10.245.0.11:50199

Set Information - \\BGMAIL\System?State \\BGMAIL\System?State
Backup Set Information
Family Name: "Media created 1/3/2007 1:10:28 AM"
Backup of "\\BGMAIL\System?State \\BGMAIL\System?State"
Backup set #437 on storage media #37
Backup set description: "Becker 1/2 Daily Incremental"
Backup Method: Incremental - Using modified time




Backup started on 2/23/2007 at 7:01:38 AM.

Backup Set Detail Information



Backup completed on 2/23/2007 at 7:02:52 AM.

Backup Set Summary
Backed up 8 System State components
Processed 832282618 bytes in 1 minute and 14 seconds.
Throughput rate: 644 MB/min

[Philip_Pearson]

Are the first 5 characters of the service account unique in the domain?

Does the service account have a mailbox that has been used at least once to send or receive an email?

Is the service account a mail administrator with full access to each mailbox, you can check by logging onto a desktop as the BE account and open a few mailboxes as a test.

[Albert_Chaffman]

the service account in question was always the service account, even when this server was running BE9.1. I never had a problem like this before upgrading to BE11d. I am not doing brick level backups.

This error message is affecting both Exchange and C: & D: backups - The only things that are sucessful are the Dell utility partition, and System state and Shadow Copy Components. So forgetting Exchange, not being able to backup C: & D: is enough concern for me. See my reply in my other question though - Maybe this will be corrected with a fresh install of BE on a different server when I make the move.

But one thing to point out is when editing the Backup Selection, the server BGMAIL has a small exclamation point in a yellow triangle next to it. If I test service account access, it passes fine.

[David_Sanz]

Albert

Have a look at the alerts tab, the yellow triangle means there are alerts regarding that server. Maybe there is more information there.

Regards

[Ryland_Deakin]

I've had this problem before too, if I remember right I changed the default network card option to use a specific network card which seemed to fix the problem. Its under Tools, Options in Backup Exec. It might be worth a try for you too.