GRAYED OUT ITEMS IN DEVICES PANE

[527410508]

ON the devices pane, which is on the far left, most of the items are now grayed out. I do not have access to delete, rename under the general tab, I cannot pause or enable under teh DEVICE TASKS, Under MEDIA TASKS, I cannot EJECT MEDIA, RETNEIONS MEDIA, FORMAT MEDIA selections are grayed out.

Why did this occur? What can I do to correct this error. This is a critical items

[Crummer]

Hello,

The reason those items are grayed out is dependant on what option you have selected on the right side of the devices page. When you select a tape drive, certain options become available, and others are grayed out. When you select a tape, the options available changes.

It isn't really an error per say, but Backup Exec is smart enough to select the valid options for what is selected.

Thanks,
Crummer

[527410508]

Crummer,

The items are recently grayed out. 48 hours ago, everything was functional.

Tell me more. We could be onto something here

[Crummer]

What happens when you select your tape drive or if you select the media in the drive? Do the options become active on the left side under devices?

[SANDEEP_PILLAY]

Hi,

In order to isolate the issue, perform the following:

- Please install the latest drivers from the following link:

http://seer.support.veritas.com/docs/273853.htm

- Upgrade the firmaware of the drive and controller.

Please refer to the following technotes:

- How to resolve hardware communication/detection issues with Backup Exec http://seer.support.veritas.com/docs/237047.htm

- How to resolve SCSI bus timeouts
http://seer.support.veritas.com/docs/191158.htm


We hope this will help.

[Abhinav_Bindroo]

Assuming the solution provided is correct. Also, there is no response from the customer within 2 days from the last reply by Veritas