cancel
Showing results for 
Search instead for 
Did you mean: 

GRT backups of Exchange not truncating

SmartiesRock5
Level 3

When we do a GRT backup of our virtual Exchange server (Windows Server 2008 Ent) through our hyper-v host (Windows Server 2012 R2) with GRT enabled this does not truncate our logs. There are no errors on the job and says it's successful.

When I check back in the log directory of exchange, all the logs from the databases still exist and have not been flushed.

I'm running Backup Exec 2014 with SP2 + HF227745

 

 

Side note; when we run a backup of the Exchange server as if it were a physical machine the logs are truncated without issue (so it leads me to believe that this is not an issue with our Exchange server)

I have a ticket out with Symantec for over 2 months now and the tech(s) that are assigned to my case don't seem to be making much leeway in steps to figure out what's wrong so I wanted to see if anyone else has experienced this issue and found a resolution?

2 REPLIES 2

CarlyH
Level 3
Employee

Hi SmartiesRock5,

Can you please message me your ticket number so I can look into the case?

CraigV
Moderator
Moderator
Partner    VIP    Accredited

...are you running your backups with Advanced Open File Option turned on? If so, turn it off and try again.

Thanks!