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GRT restore with Exchange 2016

Level 1

We are having an issue at one of our sites restoring idividual mailbox items from Exchange 2016 using GRT.  We are trying to restore from disk.  We are running Backup exec 15 with FP3.  Our other site running the same combination does not have this issue.  Trying to figure out what is going on.

We recieve the following error

Job ended: Tuesday, March 29, 2016 at 1:42:00 PM
Completed status: Failed
Final error: 0xe00003be - Cannot open one or more mail messages because of unknown errors reading data from the EDB file. Review the job log for more information.
Final error category: Resource Errors

For additional information regarding this error refer to link V-79-57344-958


The link only has information for Exchange 2003. 


Level 2

I have same problem with Server 2016 Exchange 2016 and Backup Exec 20.4 did you ever get a resolution?