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Veritas.com
Support

Getting 'Access is denied' error when trying to Connect to Media Server.

Neil_Bates
Level 2

‎02-10-2006 01:43 AM

When trying to administer BackupExec 9.0 from a remote workstation I am getting 'Access is denied' error when trying to Connect to Media Server. I am entering username and password for a domain admin account. There are no eventlog entries on either the destination server or on the connecting workstation. The BackupExec ver is Backup Exec Server Version v9, b4454, r00 and the workstation is the same. I have checked the DB consitency and it is OK.

I'm sure there is a simple answer, I hope.

Regards
3 REPLIES 3

padmaja_rajopad
Level 6

‎02-14-2006 02:55 AM

Hi,

Are the Backup Exec services running with the same domain admin account as the one being used for logging on to Remote Administration Console..?


Is the Remote Agent for Windows Servers service running with Local System Account..?



NOTE : If we do not receive your reply within two business days, this post would be marked assumed answered and would be moved to the �answered questions� pool.
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Neil_Bates
Level 2

‎02-20-2006 02:12 AM

I have tried using the same account as the services on all services - that hasn't worked. I have changed all the service logons to local system - still no good.

And the Remote Agent is running with local system account. I have tried this with the admin accounts as well. Still no luck.

Regards - Neil
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priya_khire
Level 6

‎03-16-2006 09:06 AM

Hello,

Refer to the steps in the tn below:

http://support.veritas.com/docs/266075

Make sure that you have updated Backup Exec v9.0 to Backup Exec v9.1. It addresses many issues and enhancements from an earlier versions and Build of Backup Exec v9.0. Refer the following technotes:


Title: VERITAS Backup Exec (tm) 9.1 for Windows Servers revision 4691.1 (Single .ZIP download)
http://seer.support.veritas.com/docs/264658.htm


Title: VERITAS Backup Exec (tm) 9.1 for Windows Servers General Information
http://seer.support.veritas.com/docs/262414.htm


Note: 1. BEWS 9.1 is a free downloadable upgrade inclusive of previously installed agents and options from Backup Exec 9.0 for Windows Servers agents and options.

2. Update all agents/options on all remote systems.


Note : If we do not receive your reply within two business days, this post would be marked �assumed answered� and would be moved to �answered questions� pool.

Regards.
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