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Guardian Edge Encryption/Decrypt Issue

lciambotti
Not applicable

I have a personal file on my external hard drive that is encrypted. I do not have the certs. to decrypt. What do I have to do to get this file downloaded back on my computer? The funny thing is, only certain files in this folder are encrypted. I am not really computer savvy and really need some help.

 

Thanks

1 ACCEPTED SOLUTION

Accepted Solutions

CraigV
Level 6
Partner    VIP    Accredited

...this isn't a Backup Exec issue unless you encrypted your data during a backup.

If you did, and you lost the encryption key, that data is as good as useless.

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2 REPLIES 2

CraigV
Level 6
Partner    VIP    Accredited

...this isn't a Backup Exec issue unless you encrypted your data during a backup.

If you did, and you lost the encryption key, that data is as good as useless.

Hywel_Mallett
Level 6
Certified

As Craig says, this is the Backup Exec forum. You'd probably have better luck posting here.