HP Autoloader 1/8 Drive offline

[Aleksey_Suslov]

Hello.

I have very often HP StoreEver 1/8 G2 LTO-6 Ultrium 6250 SAS drive - offline 

OS server windows 2012 r2

HP LTT utility all test passed.

[pkh]

1) If you are running the HP Insight software, uninstall it

2) Make sure that the tape library appears in the Windows Device Manager as an Unknown Medium Changer with a Microsoft driver and the take drive should have a Symantec driver. Both devices must be functioning correctly in the Device Manager.

3) Run the HP LT&T utility against both devices to check for hardware errors. Make sure you select the write test and that you have stored all the BE services beforehand

[Aleksey_Suslov]

1.  HP Insight management agent - uninstall , installed only HP Insight management WBEM Providers for Windows 

2. MY OS is windows 2012 r2 - drivers Medium Changer devices and Tape drivers - Hewlett Packard installed 

3. HP LT&T utility all test passed

[pkh · Accepted solution]

1. As I said earlier, uninstall any Insight software. 2. You need to install the Microsoft driver using the procedure in this document http://www.veritas.com/docs/000027467

[Colin_Weaver]

This document also discusses that Insight Agents (Including the WBEM components) may need disabling or uninstalling

http://www.veritas.com/docs/000034808

(just to provide backup to pkh's comments)

[Larry_Fine]

Please check you adamm.log as it will give more details about why the device went offline.  Please post your adamm.log here and we will help you decode it.

I would suggest using hte Microsoft tape drivers rather than the HP tape drivers.