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HP External Storage Works 1760 LTO 4

zalbuta
Level 2

‎03-08-2011 04:20 AM

I have Backup Exec 2010 R2 installed on Windows 2003 x64 R2 server, when I connect the SCSI HP External Tape Drive the tape under the devices the tape is appear as OFFLINE... I tried many times to update the drivers and disable the RSM but no luck.. I also change the SCSI card on the server but also that didn't help..

 

APPRECIATE YOUR HELP

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1 REPLY 1

AmolB
Moderator
Moderator
Employee Accredited Certified

‎03-08-2011 06:13 AM

Does the tape device appear in the Windows Device Manager.

Also check if there are any events generated in the event viewer which are related to hardware.

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