HP StorageWorks DAT 72 USB (DW026A)

[Iqbal_Shahid]

Will Backup Exec 10.x work with HP StorageWorks DAT 72 (Internal) USB (DW026A)?

I can see the device functioning properly in the Device Manager (Windows 2003) but Device Configuration Wizard does not detect it.

Any solutions?

[Amruta_Bhide]

Hello,

1) Please check if the Device is Supported with Backupexec:

Symantec Backup Exec for Windows Servers (tm) 10d (10.1) Hardware Compatibility List. Includes HCL information for supported drives, libraries, virtual tape devices, fibre-channel HBAs, switches, routers/bridges, and iSCSI components. For printing purposes, the latest version of Acrobat is recommended.
http://seer.support.veritas.com/docs/281670.htm

If it is, install the following Latest Drivers:

Symantec Backup Exec (tm) 10d (10.1.5629) - Device Driver Installer (20060215) - Includes Tape Driver Release (09) and Robotic Library Release (52) (Intel Only)
http://seer.support.veritas.com/docs/281696.htm

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2) Stop and Deaktivate the Removable Storage Service.

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Thanks.

[Iqbal_Shahid]

Operating System: Windows 2003 Standard Edition (SP1) (With all patches and updates)

Veritas Backup Exec for Windows Servers Version 10.0 Rev. 5424
Installed Updates: Hot Fix 33 and Service Pack 4
Driver File Installed: BackupExecTapeDeviceDriverInstall_277619.exe

Tape Drive: HP StorageWorks DAT 72 USB Internal
Product Number: DW026A
Firmware and Driver loaded from HP Support Page
Driver Version: 1.5.3.1
Driver Date: 7/6/2005
Driver Provider: HP

Veritas Compatibility List: http://ftp.support.veritas.com/pub/support/products/Backup_Exec_for_WindowsNT/281669.pdf
Drive Listed As: StorageWorks DAT 72 USB HP^^^^^^C7438A USB 2.0 4mm

HP Compatibility List: http://www.hp.com/products1/storage/compatibility/tapebackup/software/detail/17-0030-0001.html

HP Tape Tools ran a successful test on the Drive.
Yosemite Tapeware Backup Software ran a successful backup on the drive (uninstalled after test)

Running: tapeinst.exe with the option "Use Veritas Tape Drivers for all tape device"
After the scan no Drives are listed when "Details" button is clicked.

Already disabled the service "Removable Storage"

[Steve_TYiybg]

Tapeinst.exe wont install a driver. If you look at the HCL it notes you have to be running the HP driver.

[Iqbal_Shahid]

As I mentioned in my last post. HP Drivers are installed and functional. I think tapeinst.exe should detect the tape drive so I can start using it. After it scans, no tape drives are detected.Message was edited by:
Iqbal Shahid

[Edd_Bowdage]

I had exactly the same problem but with the HP Storage Works DAT 72 external USB drive. After many hours on the phone to technical support trying many different things the only thing that worked was upgrading to 10.1/10.d which has better usb device support. You can upgrade for free by following this link;

http://seer.support.veritas.com/docs/279332.htm

Hope this helps

[Iqbal_Shahid]

I can't believe I wasted so much time trying to make it work. The upgrade worked fine and now the drive is detected without any hassle.

They need to update the Compatibility List for 10.0.