Hardware Error Occured (Event ID 34113) - Backup Exec 10d

[Andrewg]

hi,

I am a first time user for backup exec. Made a new installation on Windows 2003 R2. On making a 400GB backup, the job stopped after backing up 11GB. The windows event viewer says 3 errors (IDs 34113 - a Hardware Error Occured,57665 - HP StorageWorks Ultrium 960" reported an error on a request to write data to media,  33152 - Write Failure!)

I've reloaded all the latest veritas drivers for the tape drive, but the problem persists.The SCSI Controller I am using is Adaptec 29320ALP-Ultra320.

Can somebody help me on the issue, I am in a critical situation because the backup has not happened in last 10 days. 

Any help would be greatly appreciated. Thanks in advanced.

Andrew

[DominikG]

In most cases, following this kb article helps solving the problem:

http://seer.entsupport.symantec.com/docs/255501.htm

best regards

Dominik

[shirmal · Accepted solution]

First of all,
Change tapes.
Change SCSI cables.
That should solve your problem.
Hope this helps

---Cheers

shirmal