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Have license for 16 application/database agents, only 3 used

PCFMD
Level 3

We have Symantec 2012 which has licenses for 16 application and database agents (according to the assessment tool). When I ran the assessment tool it shows 16 licenses with 3 used. The 3 are used on our two Symantec servers and one WSUS server due to SQL being installed on those. We have two domain controllers and 7 oracle servers all of which we'd like to have the application and database agent running on.

 

Is there any way we can fix this so that the AD servers and Oracle servers are using the application and database agent?

6 REPLIES 6

AmolB
Moderator
Moderator
Employee Accredited Certified

Have you installed Remote Agent on the Domain Controllers and Oracle servers?

Aadhavan
Not applicable

HI,

You can uninstall the remote agent service from the three servers (Symantec servers and WSUS) and uninstall the application and databases license. 

Once done, install the remote agent for windows on the Active Directory and Oracle servers and run backup jobs to backup the databases. 

Now you can install the remote agent for windows on the Symantec and WSUS servers and you can run the jobs too. 

You have 16 Applications and databases license, which should allow you to protect 16 application servers as the license is per server.  7 oracle server, 2 AD, 1 WSUS and two symantec servers, so in total 12 servers, if the licenses are used by these 12 servers, you still have 4 license left for Application and databases.

The license assessment tool is not reliable and the same feature has been removed from BE 2014. 

Please follow the steps mentioned above and check if it fixes the issue.

 

Regards.

PCFMD
Level 3

Yes, the remote agent is installed on these servers and backups have been running on them. Outside of the License Assessment Tool is there any other way to tell if the database agent is authorized on these machines. I just need to make sure that it's working so the Oracle backups are done properly and we can perform granular recovery if needed.

pkh
Moderator
Moderator
   VIP    Certified
The is no need to uninstall and install the remote agents. You just install the remote agents on the Oracle servers and you can start backing up the Oracle databases, likewise the DC's

PCFMD
Level 3

The agent has already been installed, the issue is that according to the license assessment tool, none of the oracle database servers or our AD servers are using the application/database agent.

The backups are running but it may simply be a file level and not the database aware agent that is running.

SSR_7767
Level 4

Please try to pull up a Restore Selection List on the AD and Oracle servers.

If the restore selection list shows the Oracle Database, then you need not worry.

The remote agent is common for all the servers that you are backing up. The APPLICATION & DATABASE agent is a license component that is installed only on the media server and not on any of the remote servers.

Your backups should be working good. Please confirm the same by trying to load the restore.

As mentioned earlier, the License Assessment tool is not completely reliable.