01-16-2017 03:43 PM
Hello, I am trying to install backup exec agent to enable backups of some domain controllers but the install will not work. I have tried Push method which shows as successful but Backup Exec will not establish connection or Trust with the server (Backup Exec tried connecting to the server xxx unsuccessfully. You must connect to the server manually..."
Manual install method also fails, running setup.exe from the Rawx64 directory (copied to local servers) and then running setup.exe /RAWSX64: /S: /ADVRT:<backup exec server name>
It fails almost right away, here is log:
Symantec Backup Exec (TM) 2014 Agent for Windows Installation Log
01-17-2017,07:12:16 : Windows Operating System Version: 6.0 - Domain Controller
01-17-2017,07:12:16 : GetProductInfo returned success. Checking for CORE OS values.
01-17-2017,07:12:16 : Checking Windows Installer Version.
01-17-2017,07:12:16 : Windows Installer Version: 4.5.6002.19424
01-17-2017,07:12:16 : Executing managed _Setup:
01-17-2017,07:12:16 : C:\Temp\RAWSX64\install\_Setup.exe
01-17-2017,07:12:17 : Loading XML from:
01-17-2017,07:12:17 : C:\Temp\RAWSX64\install\IFProducts.xml
01-17-2017,07:12:17 : ArgsDataParser::InitDictionary
01-17-2017,07:12:17 : AgentSeqDlgs::RawsDlgSequence
01-17-2017,07:12:17 : Set RAWS Media path: C:\Temp\RAWSX64\install\media\
01-17-2017,07:12:17 : RawsDlgSequence::CheckInstMode
01-17-2017,07:12:17 : BEOperations::BE_GetInstalledProdCodeVersion()
01-17-2017,07:12:17 : The product detected. PID: , version: .
01-17-2017,07:12:17 : RawsDlgSequence::ValidateCmdLine.
01-17-2017,07:12:17 : Starting initialization of install data.
01-17-2017,07:12:17 : Completed initialization of install data.
01-17-2017,07:12:17 : BEOperations::BE_GetInstalledProdCodeVersion()
01-17-2017,07:12:17 : The product detected. PID: , version: .
01-17-2017,07:12:17 : BEOperations::BE_GetInstalledProdCodeVersion()
01-17-2017,07:12:17 : The product detected. PID: , version: .
01-17-2017,07:12:17 : Terminal Services enabled.
01-17-2017,07:12:17 : Terminal Services server has been set to Install mode.
01-17-2017,07:12:17 : Launching Silent Install
01-17-2017,07:12:17 : Running in Installation mode
01-17-2017,07:12:17 : AgentSeqDlgs::ADlgWelcome
01-17-2017,07:12:17 : AgentSeqDlgs::ADlgInstallType
01-17-2017,07:12:17 : RawsDlgSequence::CheckInstalledProducts
01-17-2017,07:12:17 : BEOperations::BE_GetInstalledProdCodeVersion()
01-17-2017,07:12:17 : The product detected. PID: , version: .
01-17-2017,07:12:17 : BEOperations::BE_GetInstalledProdCodeVersion()
01-17-2017,07:12:17 : The product detected. PID: , version: .
01-17-2017,07:12:17 : AgentSeqDlgs::DlgChooseCustom
01-17-2017,07:12:17 : AgentSeqDlgs::AdlgInstallComplete
01-17-2017,07:12:17 : AgentSeqDlgs::Misc_BE_CommonOps
01-17-2017,07:12:17 : Telemetry Switch setting : True
01-17-2017,07:12:17 : Local Install Agent
01-17-2017,07:12:17 : INFO -2146233087: Unable to determine if Windows Deduplication volume.
01-17-2017,07:12:17 : AgentSeqDlgs::AgentInstaller
01-17-2017,07:12:17 : Starting Install
01-17-2017,07:12:18 : WARNING: Failed to copy .MST file to MSI cached folder.
01-17-2017,07:12:18 : In GetVMWareGuest().
01-17-2017,07:12:18 : bISVMGuest: False
01-17-2017,07:12:18 : RAWS MSI Command Line: EXE_ENVOKED=1 ALLUSERS=1 REBOOT=ReallySuppress INSTALLDIR="C:\Program Files\Symantec\Backup Exec\RAWS" INSTALLLEVEL=200 ADDLOCAL=ALL TRANSFORMS="C:\ProgramData\Symantec\Backup Exec\{856D9205-4AA3-48FB-ADD2-CE6EFF23ED9E}\1033.MST" RAWSADVRTISENAMELIST=xxxxxxx ENABLEADVRT=1 PATCH="C:\Temp\RAWSX64\Updates\RAWSx641786RHF218257.msp;" REINSTALLMODE=emus VMWAREGUEST = 0 INSTALLUIMODE=0
01-17-2017,07:12:18 : Running Install Mode
01-17-2017,07:12:18 : In silent mode so not starting Install Progress Thread.
01-17-2017,07:12:18 : AgentInstaller::Install_Product_Thread
01-17-2017,07:12:18 : Launching MSI: C:\Temp\RAWSX64\install\media\Symantec Backup Exec Remote Agent for Windows Systems.msi
01-17-2017,07:12:18 : Discovered Total Actions: 0
01-17-2017,07:12:18 : The return code from the MSI is: 2
01-17-2017,07:12:18 : AgentSeqDlgs::PostInstallActions
01-17-2017,07:12:18 : AgentSeqDlgs::Misc_BE_CommonOps
01-17-2017,07:12:19 : The return value for Symantec Backup Exec Agent for Windows returned error code: 2
01-17-2017,07:12:19 : Clean up Symantec installer keys.
01-17-2017,07:12:19 : AgentSeqDlgs::Misc_BE_CommonOps
01-17-2017,07:12:19 : Dialog Sequence Returning errorlevel 2
+ 01-17-2017,07:12:19 : The Installation Failed!
01-17-2017,07:12:19 : The return code is: 2
+ 01-17-2017,07:12:19 : ERROR: Installation failed with error 2. GetLastError = :0
Even running install manually (setup.exe on its own) produces same error...
01-16-2017 07:09 PM
01-17-2017,07:12:17 : Terminal Services enabled.
You have Terminal Services enabled which is why your installation failed.
You need to either disable Terminal Services or install the remote agent locally using the procedure to install programs when Terminal Services are enabled.
01-16-2017 07:26 PM
Hi, yes I did read somewhere that this could cause a problem and to try mstsc.exe /console instead, which I did but still fails...
01-16-2017 08:01 PM
This is not the correct method.
Do some research and use the proper method.
01-17-2017 12:45 PM
I've done lots of research, I couldn't find much info about this...I also was unable to find any info about this error in the install guides.
I have a local site contact who can log onto the physical server and try the install, but this won't help me with the other servers in other sites/countries...
We also do not have ILO available...
Is there a reason the Push method fails? There is no firewall rule or port blocking done that I'm aware of...
01-17-2017 12:50 PM
I thought I would also note that this server (and all the other ones I'm trying to add) have Commvault comcell installed, some of their data is being backed up over the WAN by commvault, but its very slow, hence why I want to try backup the local C: and registry using Backup Exec. I tried stopping the commvault services before the install but it still fails with the same error...
Is it possible Commvault agent and the Backup Exec agent can not co-exist?
01-17-2017 07:22 PM
Have now had someone do it physically on the server and it still fails:
Symantec Backup Exec (TM) 2014 Agent for Windows Installation Log
01-18-2017,09:34:51 : Windows Operating System Version: 6.0 - Domain Controller
01-18-2017,09:34:51 : GetProductInfo returned success. Checking for CORE OS values.
01-18-2017,09:34:51 : Checking Windows Installer Version.
01-18-2017,09:34:51 : Windows Installer Version: 4.5.6002.19712
01-18-2017,09:34:51 : Executing managed _Setup:
01-18-2017,09:34:51 : C:\Temp\RAWSX64\install\_Setup.exe
01-18-2017,09:34:51 : Loading XML from:
01-18-2017,09:34:51 : C:\Temp\RAWSX64\install\IFProducts.xml
01-18-2017,09:34:51 : ArgsDataParser::InitDictionary
01-18-2017,09:34:51 : AgentSeqDlgs::RawsDlgSequence
01-18-2017,09:34:51 : Set RAWS Media path: C:\Temp\RAWSX64\install\media\
01-18-2017,09:34:51 : RawsDlgSequence::CheckInstMode
01-18-2017,09:34:51 : BEOperations::BE_GetInstalledProdCodeVersion()
01-18-2017,09:34:51 : The product detected. PID: , version: .
01-18-2017,09:34:51 : RawsDlgSequence::ValidateCmdLine.
01-18-2017,09:34:52 : Starting initialization of install data.
01-18-2017,09:34:52 : Completed initialization of install data.
01-18-2017,09:34:52 : BEOperations::BE_GetInstalledProdCodeVersion()
01-18-2017,09:34:52 : The product detected. PID: , version: .
01-18-2017,09:34:52 : BEOperations::BE_GetInstalledProdCodeVersion()
01-18-2017,09:34:52 : The product detected. PID: , version: .
01-18-2017,09:34:52 : Terminal Services enabled.
01-18-2017,09:34:52 : Terminal Services server has been set to Install mode.
01-18-2017,09:34:52 : Launching Silent Install
01-18-2017,09:34:52 : Running in Installation mode
01-18-2017,09:34:52 : AgentSeqDlgs::ADlgWelcome
01-18-2017,09:34:52 : AgentSeqDlgs::ADlgInstallType
01-18-2017,09:34:52 : RawsDlgSequence::CheckInstalledProducts
01-18-2017,09:34:52 : BEOperations::BE_GetInstalledProdCodeVersion()
01-18-2017,09:34:52 : The product detected. PID: , version: .
01-18-2017,09:34:52 : BEOperations::BE_GetInstalledProdCodeVersion()
01-18-2017,09:34:52 : The product detected. PID: , version: .
01-18-2017,09:34:52 : AgentSeqDlgs::DlgChooseCustom
01-18-2017,09:34:52 : AgentSeqDlgs::AdlgInstallComplete
01-18-2017,09:34:52 : AgentSeqDlgs::Misc_BE_CommonOps
01-18-2017,09:34:52 : Telemetry Switch setting : True
01-18-2017,09:34:52 : Local Install Agent
01-18-2017,09:34:52 : INFO -2146233087: Unable to determine if Windows Deduplication volume.
01-18-2017,09:34:52 : AgentSeqDlgs::AgentInstaller
01-18-2017,09:34:52 : Starting Install
01-18-2017,09:34:52 : WARNING: Failed to copy .MST file to MSI cached folder.
01-18-2017,09:34:52 : In GetVMWareGuest().
01-18-2017,09:34:52 : bISVMGuest: False
01-18-2017,09:34:52 : RAWS MSI Command Line: EXE_ENVOKED=1 ALLUSERS=1 REBOOT=ReallySuppress INSTALLDIR="C:\Program Files\Symantec\Backup Exec\RAWS" INSTALLLEVEL=200 ADDLOCAL=ALL TRANSFORMS="C:\ProgramData\Symantec\Backup Exec\{856D9205-4AA3-48FB-ADD2-CE6EFF23ED9E}\1033.MST" RAWSADVRTISENAMELIST=sha-svr01.asia.zespri.zil ENABLEADVRT=1 PATCH="C:\Temp\RAWSX64\Updates\RAWSx641786RHF218257.msp;" REINSTALLMODE=emus VMWAREGUEST = 0 INSTALLUIMODE=0
01-18-2017,09:34:52 : Running Install Mode
01-18-2017,09:34:52 : In silent mode so not starting Install Progress Thread.
01-18-2017,09:34:52 : AgentInstaller::Install_Product_Thread
01-18-2017,09:34:52 : Launching MSI: C:\Temp\RAWSX64\install\media\Symantec Backup Exec Remote Agent for Windows Systems.msi
01-18-2017,09:34:52 : Discovered Total Actions: 0
01-18-2017,09:34:52 : The return code from the MSI is: 2
01-18-2017,09:34:52 : AgentSeqDlgs::PostInstallActions
01-18-2017,09:34:52 : AgentSeqDlgs::Misc_BE_CommonOps
01-18-2017,09:34:53 : The return value for Symantec Backup Exec Agent for Windows returned error code: 2
01-18-2017,09:34:53 : Clean up Symantec installer keys.
01-18-2017,09:34:53 : AgentSeqDlgs::Misc_BE_CommonOps
01-18-2017,09:34:53 : Dialog Sequence Returning errorlevel 2
+ 01-18-2017,09:34:53 : The Installation Failed!
01-18-2017,09:34:53 : The return code is: 2
+ 01-18-2017,09:34:53 : ERROR: Installation failed with error 2. GetLastError = :0
01-18-2017 07:00 AM
I looked at another VOX post from a few years ago with this error. On that remote machine, see if the Agent is in uninstall. If it';s not there, check for it in Program files and in the registry under \HKLMOLM\Software\Symantec\Backup Exec
You may need to manually clean it up.
01-18-2017 01:51 PM
I can't find any Symantec folder in c:\program files but I can see a few registry keys under HKLM\software\symantec\backup exec for windows...
I will try deleting this key and re-try the install...
02-28-2017 12:59 PM
You can close this forum post, I ended up just using Commvault to backup the registry. I have to say the support here was pretty awful, I doubt I will be coming back here again...