Hotfix 344584 for BE 2010 stops jobs to tape?

[Jeff_Allen]

Hi All,

Since I ran live update on my BE 2010 installation all jobs running to tape get stuck in queued. The tapes get loaded in the drive and then hang. I have gone through all the standard power cycle steps and ran the Quantum xTalk which came back fine... funny thing is, I had to wait for a duplicate job to tape to finish to install the hotfix, then right after the reboot nothing runs to tape... I have trid taking the server offline and online, pausing with no luck... anyone else run into issues with this hotfix?

details:

- BE 2010 - all patches
- Windows 2008 Standard Server - all patches
- All drives for SCSI controller are the latest
- Quantum SuperLoader
- Re-Installed Symantec drivers for tape drive
- waved my magic stick and nothing...

At this point I am considering removing the update but I already pushed out the updated agents to the clients so I don't want to do that...

Thanks in advance,
Jeff

[Jeff_Allen]

So I went through this with support and we removed the hotfix and jobs now run... except BE doesn't see my cleaning tape even though it is in there.... I will keep this updated just incase anyone else runs into the same problem as it appears to be happening to many folks.

[CraigV]

Did you run an inventory on your drive to detect the cleaning tape? Have you enabled that option?

[Jeff_Allen]

Yes, ran an inventory, tried importing it... BE doesn't see it... although through the web admin of the loader I see it is clearly a cleaning tape and the slot is marked as a cleaning slot... I hop to pick things up with Symantec tomorrow once my duplicate jobs complete.