Well, I had no problem to get the new license codes (except the relative complicated process of upgrading the old ones).
My problem is with the program itself. When we started using BE 9.1 it had some issues, but was fixed soon. Version 10 was even better for a while. 10.1, aka 10D did not work well: it made the archiving process only if I restarted the BE services each day! However at least once a week the backup failed. Now I installed 11D to a completely new, clean server. It makes the backup very rarely. My favourite error is that the job gets active, loads the tape into the drive, and then becomes queued, because the drive is busy!!! It never happened before, so I don't think that this is the error of the library...
Earlier I tried to get support (we have a contract), but there were no real possibility to get support in Hungary.
I try to get help once more in my country, but if it fails, I think we will migrate to someting else... I'm sorry about it, because if this product would work well, it would be a good product! :(