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How to change the cleaning tape date

dialinfo
Level 3
Partner

After a while I've changed the cleaning tape in an autoloader. Be 2014 (on windows 2008 r2) recorgnized the Cleaning tape in the slot.

The error is "clean drive 0002 -- the job failed with the following error: library error - attempt to clean a drive in a library with expired or bad cleaning media."

 

Also the error in the Job log is "V-79-57344-34028 - A backup storage read/write error has occurred. If the storage is tape based, this is usually caused by dirty read/write heads in the tape drive. Cl..."

How to say to BE2014 that the cleaning tape cassette is new?

Thank you.

Enrico

4 REPLIES 4

lmosla
Level 6

Restart the BE services and then run an inventory on the library.

CraigV
Level 6
Partner    VIP    Accredited
Download your tape drive manufacturer's diagnostic utility and run it against the drive. This will point out any hardware issues with the drive itself which might explain why BE is showing errors. Thanks!

dialinfo
Level 3
Partner

I've restated the server and the result is the same.

 

Ideas?
 

Larry_Fine
Level 6
   VIP   

please do not create duplicate threads.

https://www-secure.symantec.com/connect/forums/clean-drive-job-failed-0