I'm excperiencing connecting problems during night becakup to random clients - V-79-57344-65072 "the connection to target system has been lost".
I've checked Backup Exec RAWS version at media server as well as on all remote systems - it's 13.0.5204.109. The Backup Exec RAWS version on the media server in newer than enywhere else - it's 13.0.5204.114.
In order to try to resolve this issue I want to update agents first. Is it possible to do it automaticly?
The uninstallation process and push install doesn't help - the older version is installed.
Push install updates: In BE console, click on Tools->Install Agent and media server on other server->
select the remote server and enter credentials when prompted.
Local install: Copy RAWS32 or RAWSx64 folder to the remote server and run setupaa.cmd
Thanks for reply
I tried this but no result for this version upgrade.
After I open Tools > Install Agent and Media Server on the other server there are several servers with BE RAWS installed and message at each item "...there are no upgrades required at this time".
Should I understand that BE media server doesn't recognize the difference between versions 13.0.5204.114 on the media servers vs. 13.0.5204.109 on the agent? Is updated needed?
It is always part of best practisce to have remote agent version on same level as Media server. So yes whenever you update any patches on Media server then updating remote agent also should be done so that they are on same patch level & if the backup job are failing with remote agent connection lost error then it would be always good to check remote agent on Media server & remote server
Now about remote agent not getting updated is it happening on many server or one particular server also about when you update remote agent manually what error you are getting could you post that please
Yes, I agree so I want teh Agents on the same patch level.
The same patch elvel exists on all servers with BE RAWS.
I tried to copy RAWSx64 folder and run it on the target server... but no result - the version has not been changed after install! It looked like RAWSx64 package was of the same patch level (lower 13.0.5204.109) as was installed before.
By the way... media server is fully updated.
You can try uninstalling remote agent on affected remote server & then copy the rawsx64 folder & msxml folder on C drive of the remote server & then please run setupaa64.cmd which will bring the cmd applet & will stay there for a while once it disappers please check the remote agent version again & let me know
Have you tried to manually install all the .msp files from the RAWS - Updates folder ?
EDIT*** Do reboot the server after applying the updates
I tried to same in my enviorment which seems to have same result with remote agent version on 13.0.5204.109 because if you go to help-about--install updates -- in backupexec you will see after sp1 there are four patches which it install & if you confirm the same by going to C-program file-symantec-backupexec-agent-raws32 or rawsx64 dir then you will see sp1 msp & 3 patches msp means actuallt after sp1 you will see only 2 patches msp which confirm it will only install the updates available in the raws32 or rawsx64 directory for your convience I am adding the snap of same you can confirm if you have same msp in your raws32 dir or rawsx64 directory
So no need to update if the version is now 13.0.5204.109
FYI(In the snap you will see I have open raws32 folder copied from Media server & I have the updates folder in it to show you the contents)
Yes, there is the list of patches at Updates directory.
Actually, I don't understand clearly your explanation... What did you mean saying "eans actuallt after sp1 you will see only 2 patches msp which confirm it will only install the updates available in the raws32 or rawsx64 directory"?
What's the reason that there are three patches in Update directory BUT four in the BE > About > Installed updates?
Take this in a way whatever updates you see in raws32 folder under agent directory or rawsx64 folder would be applied. So you can compare the snap posted by me & your raws32 folder under agent directory on media server & that should be same