Hp Storgaeworks 1760 Ultrium 4- SCSCI and Backup Exec 2012

[vivek_rana]

Hello -

I am running Backup Exec 2012 SB edition and using HP StorgaeWorks Ultrium - LTO drive to make full backups. Since last week the tape storage has not be preforming well taking a long time to back up at a significantly slower speed and the backup fails.

I get an error saying:

Storage device "27 April 2013" reported an error on a request to write data to media.

Error reported: This operation returned because the timeout period expired. V-79-57344-34032 - The device timed out.

The Windows 2003 event viewer says -

Error 33152: Failed to space to end data on device HO Ultrium 4-SCSI %2,53,%4,%5,%6,%7

I figured it is the SCSCI issue.  I have updated the current firmware on the HP storage work (LTO-4 SCSI) as well as updated the HP driver (Not Symantec driver) on the LTO drive but am still getting the same error.

My question is that do I need install Symantec driver for the Tape Drive.  Earlier when I installed Symantec tape driver I started noticing degradation of the Tape drive performance and that why I changed it.

Thank you all for your help in advance.

[CraigV · Accepted solution]

Hi, It is always recommended to use the Symantec driver for your tape drive, although what you have done in using the HP driver is part of the troubleshooting process! Download HP Library & Tape Tools, stop the BE services and run the diagnostic checks to see whether or not you have a hardware issue with the drive! Thanks!