11-03-2020 06:19 AM - edited 11-03-2020 06:20 AM
Hello,
we have following problem with a backup of some hyper-v to a tape drive (autoloader). backup to disk is fine:
V-79-57344-38721- Failed to mount or more virtual disk images
Debug Log:
BEREMOTE: [11/03/20 08:26:13] [6228] [mounter] - Error mounting disks (0xe0009741) !
BEREMOTE: [11/03/20 08:26:13] [6228] [fsys\ntfs\img_pdi] + img_pdi_attach.cpp (670):
BEREMOTE: [11/03/20 08:26:13] [6228] [fsys\ntfs\img_pdi] | Error mounting disk(s): E_IMG_FS_FAILED_TO_MOUNT_VIRTUAL_DISK (0xe0009741).
BEREMOTE: [11/03/20 08:26:13] [6228] [mounter] - CommonMounter::~CommonMounter called
BEREMOTE: [11/03/20 08:26:13] [6228] [mounter] - VDiskMounter::UnMountAllDisks called
BEREMOTE: [11/03/20 08:26:14] [6228] [mounter] - VDiskMounter::UnMountAllDisks: closing VirtApi handle 0000000000000774
BEREMOTE: [11/03/20 08:26:14] [6228] -
Major = : 0000000C (10664)
BEREMOTE: [11/03/20 08:26:14] [6228] -
Major = : 0000000D (10664)
BEREMOTE: [11/03/20 08:26:14] [10664] -
Major = : 0000000E (10664)
BEREMOTE: [11/03/20 08:26:14] [10664] -
Cleaning up internal structures
BEREMOTE: [11/03/20 08:26:14] [10664] -
Major = : 0000000F (10664)
BEREMOTE: [11/03/20 08:26:14] [6228] -
Major = : 00000010 (10664)
BEREMOTE: [11/03/20 08:26:14] [6228] -
Closing Persistent Virt VFF id (10664-000029A8) with: Total Bytes Read=00000000:00000000, Written=00000000:00000000
BEREMOTE: [11/03/20 08:26:14] [6228] -
Revision = 00020008:08140000
Size = 00000000:00000000
BEREMOTE: [11/03/20 08:26:14] [6228] -
View[0] = {
ViewId=00012345:00012345
FileSize=00000000:05E00000
uMaxDeltaLI=00000000:00001000 }
BEREMOTE: [11/03/20 08:26:14] [6228] -
View[1] = {
ViewId=00000000:00000000
FileSize=00000000:00000000
uMaxDeltaLI=00000000:00000000 }
BEREMOTE: [11/03/20 08:26:14] [6228] -
Major = : 00000000 (10664)
BEREMOTE: [11/03/20 08:26:14] [6228] -
Closing Session [ThreadId=10664, Major=0, Minor=0, Index=0, Last=00000000].
BEREMOTE: [11/03/20 08:26:14] [6228] [mounter] - VDiskMounter::UnMountAllDisks: deleting VirtWrap 00000000093BDC00
BEREMOTE: [11/03/20 08:26:14] [6228] [mounter] - VDiskMounter::UnMountAllDisks called
BEREMOTE: [11/03/20 08:26:14] [6228] [mounter] - VDiskMounter::UnMountAllDisks called
BEREMOTE: [11/03/20 08:26:14] [6228] [mounter] - VDiskMounter::~VDiskMounter called
BEREMOTE: [11/03/20 08:26:14] [6228] [mounter] - VDiskMounter::UnMountAllDisks called
BEREMOTE: [11/03/20 08:26:14] [6228] | Exit point of IMG_PDI_FSYS::AttachToDLE hit: (0x00000000)
BEREMOTE: [11/03/20 08:26:14] [6228] [fsys\shared] - Attach to VRTSRV::\\LSB-HVCluster.lsb.lan\Hyper-V?HA?VM\LSB-DC02
BEREMOTE: [11/03/20 08:26:14] [6228] | Entry point of IMG_PDI_FSYS::ImgPdiFsys::CreateDDBForVMMachine hit
BEREMOTE: [11/03/20 08:26:14] [6228] [fsys\ntfs\img_pdi] + img_pdi_getpath.cpp (172):
BEREMOTE: [11/03/20 08:26:14] [6228] [fsys\ntfs\img_pdi] | Creating DDB for Virtual Machine of failed mount
BEREMOTE: [11/03/20 08:26:14] [6228] | Exit point of IMG_PDI_FSYS::ImgPdiFsys::CreateDDBForVMMachine hit: (0x00000000)
BEREMOTE: [11/03/20 08:26:14] [6228] [fsys\ntfs\img_pdi] + img_pdi_getnext.cpp (535):
BEREMOTE: [11/03/20 08:26:14] [6228] [fsys\ntfs\img_pdi] | Returning no more files because of previous mount error
BEREMOTE: [11/03/20 08:26:14] [6228] [fsys\ntfs\img_pdi] + img_pdi_getinfo.cpp (120):
BEREMOTE: [11/03/20 08:26:14] [6228] [fsys\ntfs\img_pdi] | returning SUCCESS for previous mount error
BEREMOTE: [11/03/20 08:26:14] [6228] [fsys\ntfs\img_pdi] + img_pdi_open.cpp (132):
BEREMOTE: [11/03/20 08:26:14] [6228] [fsys\ntfs\img_pdi] | Returning delayed mount error during open call: E_IMG_FS_FAILED_TO_MOUNT_VIRTUAL_DISK (0xe0009741)
BEREMOTE: [11/03/20 08:26:14] [6228] [ndmp\loops] - LP_ENV::MsgError: error 0xe0009741 processing object
We´re thankful for any advise.
Best regards
11-03-2020 06:56 AM
can you check the version of virtfile.sys in Drivers folder and compare it with the version of Virtfile.sys present in BE Install Path\Virtfile folder. ( 2.8.2068.0 is the correct version that should be in drivers folder ). If this is not the case then a debug of the Hyper V server will need to be checked ( open a case with Tech Support).
If you see the virtfile version mismatch then replace the virtfile.sys file in drivers folder with the one from backup Exec\Virtfile folder ( you will need to perform this steps by booting into the safe mode else contact tech support for assistance with this )
11-03-2020 10:35 PM
11-03-2020 11:18 PM
Yes we do D2D2T
The D2D is fine, but the weekly and monthly copy to tape gets this error.
11-04-2020 01:23 AM
so its not the direct backup to tape which shows this exception ? Is a direct backup tested by any chance to tape ?
If that works, then ignore my earlier response. This could be something else.