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I can't catalog tape for restore - An unknown error occurred on device "DRV1"

agsistemas
Level 3
Hi,

I had a problem 2 weeks ago I wanted upgraded Backup Exec 12.5 to 2010 but I had a problem, I didn't have enough free space of drive C, then I opened a case with Symantec to manually truncate the catalog because was huge 20 GB. I truncated the catalog and I kept 3 moths ago and when I had the necessary space for upgrade then I upgrade to Backup Exec 2010. Now I can backup and restore data from disks or tapes without problems, but I need to restore data from one tape of january and how I truncated the catalog I don't have the catalog of this tape.

Before to start restore operation I try to catalog the 2 tapes that I need to restore this data but my surprise is that backup exec 2010 can't read the tape. In job log appears this error message:

Completation Status: Failed
Final error: 0xe00084c8 - The backup storage device has failed-

Errors:
Catalog:
An unknown error occurred on device "MSL4048DRV1"
V-79-57344-33992 - The backup storage device has failed.

To verify that I can restore from other tapes I tried and I do it without problems.
I think only occurs when I try to restore tapes that backup with backup exec 12.5. Also I tried with other older tapes I have the same problem.

I open a case with thecnical support yesterday, but I need a solutiion as soon as possible and Symantec don't have contact me yet.

Someone can help me?

Thank you so much.
10 REPLIES 10

agsistemas
Level 3

Hi,

I try to catalog tapes that I keep with backup exec 2010 and I can't catalog any tape.

Someone have an explanation?

Thank you so much

CraigV
Moderator
Moderator
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Hi there,

Since that is an HP device, go to the HP drivers website and do a search for HP Library and Tape Tools. Download, and then run the utilities. This is going to show you an error, and I would then suggest logging a call with HP.
If not, check that you can inventory the library. If so, communication with BE isn't an issue. Also check that RSM isn't enabled for some reason.
I am leaning towards a drive that is in the process of failing...do the above, and reply with the outcome.

Laters!

agsistemas
Level 3

Hi

It is not a problem with HP drive or library because I can restore data from tape that I have catalog and I can backup with it.

I think is a problem with backup exec 2010 and his catalog service.

What is it "RSM"?

CraigV
Moderator
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RSM = Removable Storage Service...

Another thing you can try is the following:

Tools --> Options --> Catalog --> uncheck: Use storage media-based catalogs

Run the catalog option again...

agsistemas
Level 3

RSM is not available and Use storage media-based catalogs is unchecked.

Any other ideas?

Thanks

CraigV
Moderator
Moderator
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Was it unchecked when you looked? If so, check it again and then try once more...

agsistemas
Level 3

Always was unchecked and unavailable and if I look again is still equal.

Can I do it some diagnostic with BE 2010 that helps give me new clues?

Thanks

CraigV
Moderator
Moderator
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They have SGMON and that is built into the menu of BE, but a support agent will normally ask you to run this with specific selections.
Have you checked the error stats of that particular tape?

pkh
Moderator
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Did you do an inventory on the tape before you try to catalog it?

CraigV
Moderator
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Hi,

Any news here?