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I was unable to unlock autolaoder when the backup job was running

shailajasomiset
Not applicable
Hi,

We are using Backup Exec 11d for windows.
We have got a  HP Auto Loader.
Today morning, a backup job was running and was queued because it wanted an extra tape.
I tried to unlock auto loader but, it said 'locked by host system'.
Then I found that there is another way to unlock auto loader - click on the devices & unlock.
When I did this, a job was scheduled to execute this.
But the back up job was still in queue. Hence the unlock job was waiting .
At this time, I thought if I put the backup job on hold , then the unlock job will be completed.
But when I set the backup job to be on hold, the status was 'Server Paused' for both the jobs.
Plese could you please let me know what I should do when the backup job is asking for extra tape & how to unlock the auto loader when the backup job is running?

Thanks & Regards,
Shailaja
2 REPLIES 2

CraigV
Moderator
Moderator
Partner    VIP    Accredited
Hi,

The only way I know if to cancel the job, and then unlock your library. Put in the tape, and start the job manually again.

CraigV
Moderator
Moderator
Partner    VIP    Accredited
Any news on this?