IDR Preparation Wizard Fails. asr.sif The system cannot find the file

[Vincent_Lewin]

I run throught the IDR media prep wizard and eventually recieve this error.

"Error getting file info on "\\servername\c$\Program Files\Veritas\Backup Exec\NT\IDR\data\asr.sif" The system cannot find the file specified.

I have checked and the file is there and is a current version i.e. the created date is the same as the date of the backup.

Kind regards

[Ashutosh_Tamhan]

Hi Vincent!

Does this technote help you : http://support.veritas.com/docs/278798 ?

Regards,
Ashutosh

NOTE : If we do not receive your reply within two business days, this post would be marked assumed answered and would be moved to answered questions pool.

[Vincent_Lewin]

This server is a Brand new IBM x series.

It has 2003 server with the latest service packs.

It has two raid arrays.

I have an identical machine running as it should.

The asr.sif files has been created and can be found at the location refered to in the error given.

I thought this forum was run by symantec! So where are the symantec support experts????

Are you washing your hands of support for your products?????????

[Vincent_Lewin]

Sorry didnt realise you are an employee, I thought you were another user.

Still have had no joy with this machine.

Please can somebody shed some light on this.