I'm trying to set up IDR to reload a "all-in-one" (i.e., the tape device is directly connected) server.
The problem is that when I boot via the IDR medium and eventually the Recovery Wizard starts, no restore devices are detected. The tape drive runs flawlessly during normal operation.
I'll describe the steps I've taken to arrive at this roadblock:
1. Installed WS2k3SP1 (en), integrated installation medium from MS (no OEM modifications); I do not have an installation medium of WS2k3 Std en without SP1 available
2. Installed Backup Exec 10.0, installed all relevant hotfixes via Veritas Update. I did not install the hotfixes pertaining to NetWare, Exchange, Lotus Notes, Desktop/Laptop as this functionality is not used here.
3. Installed the latest Veritas Driver set, to get support for the SDX-550V (Firmware version is shown as '0100'; connected to an Adaptec 29160).
4. Did a full backup to the SDX-550V.
5. Ran the IDR Boot CD creation Wizard, it complains that 51SSETUP1.EN_ is missing. Using my detective skills, I track down the changes between 51SSETUP.DEU and TXTSETUP.SIF on a German W2k3 Server Std CD and use these to create a 51SSETUP1.ENU. As far as I could determine, in the entries 181 through 185 are added, in the portion marked as 'Added by VERITAS', as well as the complete section . I could not discern any other relevant change.
6. Ran the IDR Boot CD creation Wizard again, now it completes.
7. Burn the .ISO image to a CD (the server itself does not have a writer).
8. Boot from the IDR CD, pressing F2 to enter ASR.
9. The text-mode setup portion completes as expected; in the graphical setup portion the Recovery Wizard is shown. Following the prompts I get to the point where it tries to detect a "local meda device", with a progress bar shown hanging a few seconds on 'trscsi.sys', before showing that no restore device was found.
A bit of analysis at this point (with Shift-F10 you can get a command prompt and from there regedit able to show the hardware enumeration entries - unfortuanetly compmgmt.msc is not available) shows that the SDX-550V is recognized on the SCSI chain, the driver file (sonysdx.sys, by Veritas as of 11/11/2004) is present in %system32%\drivers. But still...
During my odyssee I also noticed that old copies of asr.sif, asrpnp.sif, -DiskConfig.txt and .dr are put in the CD image as opposed to the files available at the time the image is created. Digging after this using FileMon etc. I could not find out where these outdated copies come from - is there a way to force the IDR wizard to regenerate all IDR data, is is done on its first run?
Hotfix 23 was installed of Step 2 as outlined above. Also, I managed to obtain a non-SP1-integrated OS CD in the mean time.
Further analysis shows apparent interference between the driver pack and Hotfix 23.
Depending on installation order of the hotfix and the driver pack I wind up with one of two scenarios:
- The "correct" versions of the SP1-fixed files are copied to the CD (bedrwiz.ex_ as of 20/04/05); in that case my tape drive is not recognized during the IDR procedure.
- An older version of bedrwiz.ex_ is copied to the CD, in that case the tape drive is recognized and restoration from tape is possible, but the system turns out unusable (cannot load kernel DLL as outlined in another KB article).
It seems that one cannot have the SP1 fix and the Tape Driver Pack working at the same time in IDR.
The disk is connected to a RAID controller, the relevant drivers are loaded explicitly (using F6 on boot) during IDR.
(With the disk drivers missing, the IDR process aborts way before starting the IDR wizard anyway.)
With the drivers loaded, IDR works up to the IDR wizard, which then loads drivers for the tape drive (trscsi.sys etc. are displayed in a progress window) and then tells me that it could not find a tape drive.
If I create an IDR restore disk based on 2003 without SP, the IDR Wizard detects the tape drive and restores the system installation (with SP1) from tape, but the resulting installation blue-screens on boot. This, apparently, is known behaviour.
If I create an IDR restore disk based on 2003 SP1, the IDR Wizard running from the CD does not detect the tape drive and IDR cannot continue. The machine is unusable until restored from an Ghost image or reinstall.
The SCSI adapter is an Adaptec 29160, well supported by 2k3.
Have you used the SP1 integrated Windows 2003 CD while creating a IDR media. If so, then SP1 integrated Windows 2003 CD is not supported.
================================================ Additional Information : For information on the recent VERITAS Backup Exec security vulnerabilities, including links to the downloads for the necessary hotfixes, please refer to the following document: Patch summary for Security Advisories VX05-001, VX05-002, VX05-003, VX05-005, VX05-006, VX05-007
NOTE : If we do not receive your reply within two business days, this post would be marked assumed answered and would be moved to answered questions pool.
- If I use an SP1-Integrated Windows 2003 Server installation CD to base IDR on, the tape drive is not detected.
- If I use a Windows 2003 Server installation CD *without* SP1 the IDR wizard completes successfully, but the system locks up with a blue screen when rebooting after IDR. The problem looks like the one addressed by 10.0 5484 Hotfix 23; that hotfix is installed but the problem still occurs.
I have the same problem like you, I have also tried backup to second hdd. So there is no difference if I use a streamer or if I use the hdd. The symantec support has got a lot of screen shots but they were not able to fix this problem. The last test I have made with ServicePack3.