12-20-2013 02:17 AM
Hi all,
We have had ongoing issues with BE2012 and our IBM 3100 robotic library. I am pretty sure they have mostly been caused by hardware issues related to the robotic library.
One of the drives has now completely died (the library has 2 drives) and the only way I can get the library to work is to physically remove the drive. This is not a major problem as it is possible to get all my jobs to work only on one drive (I have set all my jobs to specifically use the good drive).
The problem is that Backup Exec still tries to find two drives. I have tried to set the 'missing drive' as offline and disabled, but it still seems to complain about the drive being offline.
Is there a way to completely remove the drive from Backup Exec > Storage so that it shows my Robotic Library with only one available drive?
12-20-2013 02:30 AM
Run tapeinst.exe to remove unavailable tape drives.
It is located at X :\Program Files\Symantec\Backup Exec
12-20-2013 02:51 AM
Thanks for the quick response.
I ran it and it did seem to say that it had uninstalled one of the drives, however it still seems to be there (even after a reboot).
BE is also emailing me storage error alerts because of this
12-20-2013 02:56 AM
12-20-2013 02:59 AM
Have you tried disabling & deleting library from BE console
Refer to below article to disable and re-enable library
http://www.symantec.com/business/support/index?page=content&id=TECH24414#Disable_Renable_BE
12-20-2013 03:37 AM
Ok I have tried all that.
I tried deleting the drives and the media changer from device manager, then running tapeinst.exe and also manually deleting the drives from BE itself.
But everytime I reboot the server the library reappears with the two drives (one marked as MISSING DEVICE)
12-20-2013 07:20 AM
12-20-2013 07:59 AM
Yes and its not there - only one drive is listed in device manager,
12-20-2013 08:09 AM
12-20-2013 08:41 AM
You probably need to start with the library itself. Make sure the library knows it only has and should have one drive. It may do this automatically when powered up or you may need to change it via the LCD or web interface.
Make sure that you only have one drive visible in windows device manager. Reboot if needed.
Then disable & delete the library and drives from BE and restart BE services. BE should now only report one drive.
The "missing drive" occurs in BE when the library tells BE "I have two drives", but BE can only find one of the drives on the SCSI/FC bus. So BE creates the "missing" to draw your attention to the misconfiguration.
If that doesn't fix it, please post your adamm.log file here.