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Individual Mailbox Restore Problem

I have BU Exec 12.5 and backup Exchange 2007 daily with GRT enabled. I need to restore an individual mailbox but can't view individual mailboxes. What am I missing?
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http://seer.entsupport.symant

http://seer.entsupport.symantec.com/docs/309519.htm
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Solved?

Did the link to the knowledge base article chicojrman posted help you out elkgrovecity?