Im using Backup exec 2010 R3 v13.0 and trying to deploy the agent to a server (Win Server 2003 64bit).
At 50% the deployment stops and keep receiving this error, during the loading the install:
Install failed with error code 1602
I am using domain admin user and even get the notification "Ready to apply 4 updates".
Event viewer has no logs in both client/server.
PLease help, thanks
Check for any instances of BE (you can see if you can use the Windows Cleanup Utility...you need to download it) on the remote server and remove them.
Alternatively, check the TN below to remove the RAWS instance and try the installation agani. If there is any AV on the server, stop/disable it.
on the remote server there is an agent, but backup is failing, so it needs to be updated. Is that what you mean for instances of BE?
Do i need to remove it and redeploy it?
You can try a reboot of the remote server, but I would normally just completely uninstall the RAWS agent (not necessarily via the TN I posted; only in extreme cases) and then push-install it again.
Alternatively, just update the RAWS agent manually...and make sure that if you have any firewall on the server, that it is either disabled or port 10000 is opened.
Thanks for the answers,
@ Sush: it is failing using single deployment, not multi. It is not a trial version.
@ Craig: Firewall and AV have been turned off, it is failing when removing RAWS using Add and Remove Programs.
Should I upgrade the agent locally, copy/pasting the files from the server ? or
Follow the TN to uninstall?
From C:\Program Files\Symantec\Backup Exec\Agents copy the RAWS32 folder (for 32 bit remote server) or RAWSx64 folder (for 64 bit remote server) to the remote server which needs to be updated and then run the setup.ese which is inside this folder.
The above step will update the rempte agents on the server in question.
Thanks, I am following the link to uninstall the RAWS manually (since Add and Remove did not work).
I cannot delete the folder C:\Program Files\Symantec\Backup Exec\Raws
error is Cannot delete bebsdu.dll access denied , currently in use.
Also in the registry I have a key in HKEY Class route\Installer\Products....even thought it is not Win2000 (as specified) , Im using Win2003, do I need to remove the key as well?
Uninstalling locally first helped with this particular problem i had but i had errors while trying to uninstall the agent locally from the server.
When i uninstalled it locally i got FATAL Error it said UNKNOWN and mentioned a key in the REGISTRY that i didnt have access to open and stopped me in my tracks.
So i googled the error and it was all to do with permissions that needed adjusting on the registry for certain keys, for me the key it was asking for was located;
But i just changed the permission on the COMPONENT folder instead of going for the one it was asking because i did the one it asked for and i ran into the same error but a different key, which kept happening to i just did the COMPONENT folder.
So on this link shows the what permissions need setting http://www.okino.com/conv/changing_windows_registry_permissions.htm but instead of right clicking on " C9AE13788D0B61F80AF18C3B9B1A1EE8" or which ever one your after and just do the COMPONENT folder instead then follow the rest of the instructions.
To install the remote agent you can browse to the Backup Exec Media servers local drive from the server in question you want to install Remote agent on, should be Servername\C$\program files\ symantec\backup exec\Agents\RAWS32 or RAWsx64 depending on your version.
Hope this helps