Installation error

[steeve_p]

Hi
I'm trying to install Verita's Backup Exec 9.1 on Windows 2003 Standard Edition. Half way through the install, it halts on installing the SQL componants. An error message appears saying 

Fatal SQLUNIRL.DLL Initialization Error

'File: ..src\procaddr.c\ line: 422

 COMCTL32.DLL Could not be loaded, NT Error 998'

This is the last part of the log file:

roperty(S): DATABASE = C:\WINDOWS\Installer\9f652.msi

Property(S): OriginalDatabase = Z:\WINNT\INSTALL\MSDE\Setup\SqlRun01.msi

Property(S): UILevel = 2

Property(S): ACTION = INSTALL

Property(S): AgentServiceName = SQLAgent$BKUPEXEC

Property(S): InstanceRegKey = Microsoft SQL Server\BKUPEXEC

Property(S): InstanceSubDir = MSSQL$BKUPEXEC

Property(S): SqlPerfMonRegKey = SQLCTR$BKUPEXEC

Property(S): SQLServiceName = MSSQL$BKUPEXEC

Property(S): SqlStates = 0

Property(S): ROOTDRIVE = F:\

Property(S): CostingComplete = 1

Property(S): OutOfDiskSpace = 0

Property(S): OutOfNoRbDiskSpace = 0

Property(S): PrimaryVolumeSpaceAvailable = 0

Property(S): PrimaryVolumeSpaceRequired = 0

Property(S): PrimaryVolumeSpaceRemaining = 0

Property(S): SqlFeature = SqlRun

Property(S): SOURCEDIR = Z:\WINNT\INSTALL\MSDE\Setup\

Property(S): SourcedirProduct = {E09B48B5-E141-427A-AB0C-D3605127224A}

Property(S): ProductToBeRegistered = 1

=== Logging stopped: 3/10/2004  17:29:20 ===

MSI (s) (D8:EC): Note: 1: 1708 

MSI (s) (D8:EC): Product: Microsoft SQL Server Desktop Engine -- Installation operation failed.

MSI (s) (D8:EC): Cleaning up uninstalled install packages, if any exist

MSI (s) (D8:EC): MainEngineThread is returning 1603

MSI (s) (D8:40): Destroying RemoteAPI object.

MSI (s) (D8:A0): Custom Action Manager thread ending.

MSI (c) (48:30): Decrementing counter to disable shutdown. If counter >= 0, shutdown will be denied.  Counter after decrement: -1

MSI (c) (48:30): MainEngineThread is returning 1603

=== Verbose logging stopped: 3/10/2004  17:29:20 ===

Any help please?

Thanks

Steeve

[Dev_T]

Hello,

Is their any instance of MSDB or SQL installed on the Server? If present, please verify if any application is using SQL OR MSDB.

If not, Please uninstall all the SQL OR MSDB instances through Add/Remove Program.

If you are not able to uninstall them through add/remove programs, download Installer Cleanup Utility from the following link
http://support.microsoft.com/kb/290301 and remove the instances, if possible remove the folder structure of SQL under Program files, reboot the server and run the BE setup again

[shirmal · Accepted solution]

Basically this is not a veritas Issue. Try installing MSDE manually from microsoft website and you will get the same error. There shuld be a c:\systemroot\msde_bkupexec.log file. This is the MSDE install log file.  If you search for "return value 3" in the log the error is right above this line. There should be several return value 3. Make sure the MDAC is up to date and all the SQL registy keys are cleared. If it SBS then I would suggest Veritas or Microsoft Guidence in removing the keys. Your installing on a DC - change the PDC emulator role to the local server and the install will complete. The change the role back
Hope this helps

---Cheers

shirmal