Installation of RA failed with error 1603

[rshb4400]

Hello!

Installation of RA for Windows hasn't been completed - i got 1603 error

What can be the issue here?

Here is a part of intallstion log

Symantec Backup Exec Remote Agent (TM) 13 Installation Log

08-19-2014,12:45:17 : Remote Agent installation operation good.
08-19-2014,12:45:17 : AgentSeqDlgs::PostInstallActions encountered unexpected error: Access to the path 'Resdll_RU.dll' is denied.
08-19-2014,12:45:17 : The return value for Агент Symantec Backup Exec Remote Agent for Windows Systems returned error code: 0
08-19-2014,12:45:17 : Clean up Symantec installer keys.
08-19-2014,12:45:17 : AgentSeqDlgs::Misc_BE_CommonOps
08-19-2014,12:45:17 : Dialog Sequence Returning errorlevel 0
08-19-2014,12:45:17 : Installation Successful.
08-19-2014,12:45:17 : The return code is: 0
08-19-2014,12:45:17 : SUCCESS: Installation has completed successfully.

...

08-17-2015,09:52:42 : Failed to clean up the installer status key.
...

08-17-2015,10:10:28 : Dialog Sequence Returning errorlevel 1603
08-17-2015,10:10:28 : The Installation Failed!
08-17-2015,10:10:28 : The return code is: 1603
08-17-2015,10:10:28 : ERROR: Installation failed with error 1603. GetLastError = :0

...

08-17-2015,15:12:46 : FATAL ERROR: Access is denied.

...

08-17-2015,15:12:47 : Dialog Sequence Returning errorlevel 1603
08-17-2015,15:12:47 : The Installation Failed!
08-17-2015,15:12:47 : The return code is: 1603
08-17-2015,15:12:48 : ERROR: Installation failed with error 1603. GetLastError = :0

[CraigV · Accepted solution]

Have you checked the TN below and tried a local installation?

https://support.symantec.com/en_US/article.TECH128630.html

[VJware]

Also, if local install doesn't work, then pls post the complete installation log. Thanks.

[pkh]

.....  as an attachment

[rshb4400]

Local installaition worked

[CraigV]

Glad to have helped!

[Colin_Weaver]

As local install worked it was probably a software firewall or domain policy blocking remote access to a required component that cause the push install problem. (In effect an environmental configuration issue)