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Installing SymSnap driver failed

Kimmy_Shun
Level 5

When upgrading BE2014 agent to BE15 linux agent on Redhat 5.11 , Installing SymSnap driver and return failed. Can you help to check?

1 ACCEPTED SOLUTION

Accepted Solutions

VJware
Level 6
Employee Accredited Certified

BE 15 supports RHEL 5.11, but it does not support the SymSnap driver. I am not sure if SymSnap (AOFO) support will be provided for this version or not in the future.

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12 REPLIES 12

RahulG
Level 6
Employee

Try uninstalling the Be 2014 agent and then run the install for BE 15.

Kimmy_Shun
Level 5

When uninstalling the RALUS, Uninstalling SymSnap driver failed. Please advise.

RahulG
Level 6
Employee

Did it state 'RALUS successfully uninstalled' at the end ?

VJware
Level 6
Employee Accredited Certified

For RHEL 5.11, the SymSnap driver does not get installed as the Advanced Open File Option isn't supported for this version of Linux. This is expected behavior.

The SCL confirms this - https://support.symantec.com/en_US/article.TECH227896.html

Kimmy_Shun
Level 5

Hi VJware

This is not support in redhat 5.11 by BE2015? Which version will support?

VJware
Level 6
Employee Accredited Certified

BE 15 supports RHEL 5.11, but it does not support the SymSnap driver. I am not sure if SymSnap (AOFO) support will be provided for this version or not in the future.

Kimmy_Shun
Level 5

Does it mean the system or user file, or database which is in use cannot be backup if SymSnap drive is not installed on redhat 5.11 ?

VJware
Level 6
Employee Accredited Certified

This is what the SymSnap driver (Open File Option) does - https://support.symantec.com/en_US/article.HOWTO99543.html

 

Kimmy_Shun
Level 5

Hi VJware,

Is this driver installation included in BE2010 linux agent before? Before we upgraded redhat to 5.11, we can run BE2010 agent on 5.7, but not sure if AOFO is enabled before.

RahulG
Level 6
Employee

You may check it here 

 /etc/VRTSralus/ralus.cfg

Software\Symantec\Backup Exec For Windows\Backup Exec\Engine\RALUS\DisableOFO=1

if the valuse is 1 it is OFF

pkh
Moderator
Moderator
   VIP    Certified

AOF for Linux machines only started with BE 2012/2014.

pkh
Moderator
Moderator
   VIP    Certified

This parameter is to forcibly turn off AOF on Linux machines.  If the value is set to 0, it does not mean that AOF is used.  The job can also specify that AOF is off.