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Intermittent Backup Exec cannot establish a trust due to root certificate

silverskater
Level 2

We are seeing the below error intermittently on various servers which then subsequently successfully backup without any intervention.  Does anyone know why this is happening?

The job failed with the following error: Backup Exec cannot establish a trust with the remote computer because the root security certificate is not valid. You can attempt to resolve this issue by re-establishing the trust between the Backup Exec server and the remote computer.

 

Thank you.

1 REPLY 1

Sush---
Level 6
Employee Accredited Certified

Hello,

    When the backup job fails with this error could you check if the .cert and .key files are missing from the location X:\Program Files\Symantec\Backup Exec\RAWS\Data on the remote server.

 

Regards,

-Sush...