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Internal error 2704

I have been trying to install service pack 2 for BE 10.1 and I keep getting the same error message: "Internal Error 2704. ."

Does anyone know why I'm getting this error?

Thanks in advance
3 Replies

Re: Internal error 2704


-- Do you receive any events in the event logs?

-- Does the installation roll back?

Thank you,


Re: Internal error 2704

The Installation does roll back and it does come up in the events logs with the following message:

Product: Symantec Backup Exec for Windows Servers -- Internal Error 2704. .

And then follows it with this error:

Product: Symantec Backup Exec for Windows Servers - Update '{5A2190A6-38C0-4466-AE06-87B4C1CE34BC}' could not be installed. Error code 1603. Additional information is available in the log file C:\DOCUME~1\Backup\LOCALS~1\Temp\1\MSI8220.LOG.


Re: Internal error 2704

Also the log file the event log mentions doesn't exist.