Highlighted

Invalid signature

Ok,

I have seen a lot of articles and discussions on the topic, but I cannot seem to make headway.  I have had this issue since BE 2010 R3, but I recently upgraded to 2014 and still have the same issue, different error code.

I have an EMC Isilon Cluster with IQ 6000x nodes.  running OneFS 7.  We recently got new VNX storage and now I would like to make the old cluster the backup location.  Upon creating the new VM server (2012 R2), I created a new service account in the domain, added it to my super users group, installed all software under that account on the server.  Set that account as the BESA while setting up BE 2014.  I went into the NTFS permissions and confirmed the super users had full access, and went into OneFS and made sure the super users also had full write abilities in the smb permissions.  The super users group is also a local administrator of the server.

Here is what I am getting.  Some times upon trying to create the disk in BE, It tells me my UNC path is incorrect.  I go to windows explorer and copy the path and paste it and still get the error.  If I close out of BE and come back in, it may accept the path, but once I get to the 'finish' and attempt to finalize I get an "invalid signature" error and cannot finish the set up.

Checking in event veiwer, the error isn't really too helpful. Windows Logs -> Application -> Event Id: 33808 

 

 

If I do the b2dTest.exe tool I get some parsing errors:
08/22/16 11:03:25 System Information:
08/22/16 11:03:25 Memory Load : 35%
08/22/16 11:03:25 Total Physical Memory: 4,095 MB
08/22/16 11:03:25 Free Physical Memory : 2,629 MB
08/22/16 11:03:25 Total Page File : 6,143 MB
08/22/16 11:03:25 Free Page File : 4,496 MB
08/22/16 11:03:25 Total Virtual Memory : 134,217,727 MB
08/22/16 11:03:25 Free Virtual Memory : 134,217,664 MB
08/22/16 11:03:25
08/22/16 11:03:25 Test Parameters:
08/22/16 11:03:25 Role : Backup To Disk
08/22/16 11:03:25 Make : UNKNOWN
08/22/16 11:03:25 Model : UNKNOWN
08/22/16 11:03:25 Firmware : UNKNOWN
08/22/16 11:03:25 Location : \\isilon\dropbox\it\B2DTestDir
08/22/16 11:03:25 Username: Current User (domain\svc_backupexec)
08/22/16 11:03:25
08/22/16 11:03:25 File Count : 10,000 files
08/22/16 11:03:25 Buffer size : 65,536 bytes
08/22/16 11:03:25 Mapped file size: 1,048,576 bytes
08/22/16 11:03:25 IO File Size : 4,296,015,872 bytes
08/22/16 11:03:25 Required Space : 4,339,073,024 bytes
08/22/16 11:03:25
08/22/16 11:03:25 Path Validation
08/22/16 11:03:25 TRACE: DRIVE_REMOTE
08/22/16 11:03:25 ===> PASSED
08/22/16 11:03:25 Create Directory
08/22/16 11:03:25 ===> PASSED
08/22/16 11:03:25 Disk Space
08/22/16 11:03:25 ===> PASSED
08/22/16 11:03:25 Volume Information
08/22/16 11:03:25 TRACE: Volume Name: DropBox
08/22/16 11:03:25 TRACE: File System Name: NTFS
08/22/16 11:03:25 ===> PASSED
08/22/16 11:03:25 Traverse Volume Info
08/22/16 11:03:25 TRACE: Volume: \\?\Volume{c27a4090-8de4-11e3-80b3-806e6f6e6963}\
08/22/16 11:03:25 TRACE: Device: \Device\HarddiskVolume1
08/22/16 11:03:25 ===> WARNING - FindFirstVolumeMountPoint() failed: (0x5) Access is denied.
08/22/16 11:03:25
08/22/16 11:03:25 Memory Mapped Files
08/22/16 11:03:25 TRACE: Initialize memory map
08/22/16 11:03:25 TRACE: Verify memory map
08/22/16 11:03:25 ===> PASSED
08/22/16 11:03:25 Reparse Points
08/22/16 11:03:25 ===> WARNING - Reparse points not supported on appliance: (0x32) The request is not supported.
08/22/16 11:03:25
08/22/16 11:03:25 B2D Allocation (pre v14)
08/22/16 11:03:25 TRACE: Positioning file pointer
08/22/16 11:03:25 TRACE: Writing a single buffer to extend file
08/22/16 11:03:25 TRACE: Setting end of file
08/22/16 11:03:25 ===> PASSED
08/22/16 11:03:25 B2D Incremental preallocation (v14.0 and up)
08/22/16 11:03:25 TRACE: Determining sizes
08/22/16 11:03:25 TRACE: Creating hybrid allocation file
08/22/16 11:03:25 TRACE: Positioning file pointer
08/22/16 11:03:25 TRACE: Setting end of file
08/22/16 11:03:25 TRACE: Positioning file pointer
08/22/16 11:03:25 TRACE: Writing a single buffer before end of file
08/22/16 11:03:25 TRACE: Positioning file pointer for trimming
08/22/16 11:03:25 TRACE: Setting end of file for trimming
08/22/16 11:03:25 ===> PASSED
08/22/16 11:03:25 Random IO
08/22/16 11:03:25 TRACE: Seeking to offset 0
08/22/16 11:03:25 TRACE: Writing 67108864 bytes to file
08/22/16 11:03:25 TRACE: Seeking to offset 0
08/22/16 11:03:25 TRACE: Reading 67108864 bytes from file
08/22/16 11:03:25 TRACE: Testing end of file
08/22/16 11:03:25 TRACE: Seeking to offset 1048576
08/22/16 11:03:25 TRACE: Reading 1048576 bytes from file
08/22/16 11:03:25 TRACE: Writing 1048576 bytes to file
08/22/16 11:03:25 TRACE: Seeking to offset 67108864
08/22/16 11:03:25 TRACE: Writing 655360 bytes to file
08/22/16 11:03:25 TRACE: Seeking to offset 67108864
08/22/16 11:03:25 TRACE: Reading 655360 bytes from file
08/22/16 11:03:25 TRACE: Testing end of file
08/22/16 11:03:25 TRACE: Seeking to offset 1048576
08/22/16 11:03:25 TRACE: Setting end of file
08/22/16 11:03:25 TRACE: Testing end of file
08/22/16 11:03:25 TRACE: Seeking to offset 0
08/22/16 11:03:25 TRACE: Reading 1048576 bytes from file
08/22/16 11:03:25 TRACE: Writing 1048576 bytes to file
08/22/16 11:03:25 TRACE: Testing end of file
08/22/16 11:03:25 TRACE: Seeking to offset 0
08/22/16 11:03:25 TRACE: Reading 2097152 bytes from file
08/22/16 11:03:25 TRACE: Testing end of file
08/22/16 11:03:25 TRACE: Seeking to offset 0
08/22/16 11:03:25 TRACE: Reading 65536 bytes from file
08/22/16 11:03:25 TRACE: Skipping 131072 bytes
08/22/16 11:03:25 TRACE: Reading 65536 bytes from file
08/22/16 11:03:25 TRACE: Skipping 131072 bytes
08/22/16 11:03:25 TRACE: Reading 65536 bytes from file
08/22/16 11:03:25 TRACE: Skipping 131072 bytes
08/22/16 11:03:25 TRACE: Reading 65536 bytes from file
08/22/16 11:03:25 TRACE: Skipping 131072 bytes
08/22/16 11:03:25 TRACE: Reading 65536 bytes from file
08/22/16 11:03:25 TRACE: Skipping 131072 bytes
08/22/16 11:03:25 TRACE: Reading 65536 bytes from file
08/22/16 11:03:25 TRACE: Skipping 131072 bytes
08/22/16 11:03:25 TRACE: Reading 65536 bytes from file
08/22/16 11:03:25 TRACE: Skipping 131072 bytes
08/22/16 11:03:25 TRACE: Reading 65536 bytes from file
08/22/16 11:03:25 TRACE: Skipping 131072 bytes
08/22/16 11:03:25 TRACE: Reading 65536 bytes from file
08/22/16 11:03:25 TRACE: Skipping 131072 bytes
08/22/16 11:03:25 TRACE: Reading 65536 bytes from file
08/22/16 11:03:25 TRACE: Skipping 131072 bytes
08/22/16 11:03:25 TRACE: Reading 65536 bytes from file
08/22/16 11:03:25 TRACE: Skipping 131072 bytes
08/22/16 11:03:25 TRACE: Seeking to offset 2031616
08/22/16 11:03:25 TRACE: Reading 65536 bytes from file
08/22/16 11:03:25 TRACE: Skipping -131072 bytes
08/22/16 11:03:25 TRACE: Reading 65536 bytes from file
08/22/16 11:03:25 TRACE: Skipping -131072 bytes
08/22/16 11:03:25 TRACE: Reading 65536 bytes from file
08/22/16 11:03:25 TRACE: Skipping -131072 bytes
08/22/16 11:03:25 TRACE: Reading 65536 bytes from file
08/22/16 11:03:25 TRACE: Skipping -131072 bytes
08/22/16 11:03:25 TRACE: Reading 65536 bytes from file
08/22/16 11:03:25 TRACE: Skipping -131072 bytes
08/22/16 11:03:25 TRACE: Reading 65536 bytes from file
08/22/16 11:03:25 TRACE: Skipping -131072 bytes
08/22/16 11:03:25 TRACE: Reading 65536 bytes from file
08/22/16 11:03:25 TRACE: Skipping -131072 bytes
08/22/16 11:03:25 TRACE: Reading 65536 bytes from file
08/22/16 11:03:25 TRACE: Skipping -131072 bytes
08/22/16 11:03:25 TRACE: Reading 65536 bytes from file
08/22/16 11:03:25 TRACE: Skipping -131072 bytes
08/22/16 11:03:25 TRACE: Reading 65536 bytes from file
08/22/16 11:03:25 TRACE: Skipping -131072 bytes
08/22/16 11:03:25 TRACE: Reading 65536 bytes from file
08/22/16 11:03:25 TRACE: Skipping -131072 bytes
08/22/16 11:03:25 ===> PASSED
08/22/16 11:03:25 64KB Unbuffered Writes and Buffered Reads File I/O
08/22/16 11:03:25 TRACE: Writing to file

 

Any help would be greatly appreciated.

 

Edit: Photo from event viewer won't upload.  I can find a way to get it there if it is pertinent.

8 Replies

Re: Invalid signature

You might want to run the B2Dtest.exe tool against the Isilon to make sure it is a supported B2D target: https://www.veritas.com/support/en_US/article.TECH69107 Thanks!

Re: Invalid signature

Well that is what the latter portion of my post is.  I have run it a handful of times.  Is there a specific portion that I need to look at to tell anything.  Like I said I got two parsing errors, but another post I found said that the device could still work even if those two specific errors appear.

Re: Invalid signature

Have you opened a share to this stoarge or configired it to use iSCSI - as you might find it works better if you can setup iSCSI and attach that to the Backup Exec serever (assuming you can still cluster  the provision of an iSCSI LUN with an EMC hardware setup.)

Re: Invalid signature

Thanks for the idea, but I do not have the iSCSI add-on for OneFS and we are not going to spend any more money on it at this point.  

 

 

Re: Invalid signature

Does disabling "Secure Negotiate" as per the below article help ?

https://support.microsoft.com/en-in/kb/2686098

Re: Invalid signature

I stumbled across that too and it makes sense, but disabling it had no effect.

Re: Invalid signature

Is it possible to test with another server running an OS such as Win 2008 R2 ?

Also, logging a support case with us should help for us to troubleshoot this error in detail. Thanks.

Re: Invalid signature

Should have come on here yesterday, but it slipped my mind.  I left the connection screen up over the weekend and came back to it Monday morning.  Just for kicks, I hit next and to my surprise, it connected.  

 

But here is the new twist.  Now it is randomly disconnecting from the share and reconnecting.  Some times the reconnect is immediate, some times it takes minutes or hours.