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Issue to install Symantec Backup Exec 11d (7170)

bstrgmbh
Level 3

Hi everybody!

i got a Problem with my BE 11d. The Services havent started anymore. So i tried to deinstall and reinstall Backup Exec with no luck.
The Installation Log says: 09-15-2010,11:08:48 : ERROR: Installation failed with error 1635.
 
The Installer starts but then it hides and nothing happens. I installed all available Windows Updates. I made a Full Virus Scan. Nothing happend. Evertyme i try it there comes the same error.
 
Then i tried to install Backup Exec 2010 R2 Trial.  But the installation cancel with  the error:
09-14-2010,23:30:35 : FATAL ERROR: Zugriff auf die Netzwerkadresse \IDR\Data war nicht möglich.
 
Could somebody help please?
 
1 ACCEPTED SOLUTION

Accepted Solutions

bstrgmbh
Level 3

Problem solved!

 

I deleted manually all Registry entries with "Backup Exec" then i tried to reinstall again. This worked to me :)

View solution in original post

8 REPLIES 8

CraigV
Moderator
Moderator
Partner    VIP    Accredited

Hi there,

 

I would personally start by disabling your antivirus during the installation. I have had McAfee break installations, and cause installations to abort due to it scanning at the same time.

Do that, try again, and post the results. You can always re-enable your AV once done, and put in an exclusion for the BE services if it continues to cause operational issues.

 

Laters!

bstrgmbh
Level 3

Hi!

 

thanks for your answer, i already tried to deactive the AV. Its Symantec Endpoint Protection. And i deinstalled the AV but with the same result.

 

The "full" Log looks like this:

Symantec Backup Exec (TM) 11.0 for Windows Servers Installation Log


09-14-2010,22:55:39 : F:\WINNT\INSTALL\BE\setup.exe
09-14-2010,22:55:39 : CSetupApp::LoadSetupXML
09-14-2010,22:55:39 : CSetupApp::ScanXML
09-14-2010,22:55:39 : F:\WINNT\INSTALL\BE\Bin\Setup.xml
09-14-2010,22:55:39 : MSI File Name = WindowsInstaller-KB893803-v2-x86.exe
09-14-2010,22:55:39 : MSI Version = 3.1
09-14-2010,22:55:39 : MSI Package Name = Symantec Backup Exec for Windows Servers.msi
09-14-2010,22:55:39 : Product Type = SETUP_BE
09-14-2010,22:55:39 : Product Name = Symantec Backup Exec for Windows Servers
09-14-2010,22:55:39 : Current Installing GUID ={EAB0C0F9-B57B-4865-91A3-DE3B34B1FB02}
09-14-2010,22:55:39 : Product Version = 11.0
09-14-2010,22:55:39 : CSetupSupport::IsValidMSIPackage
09-14-2010,22:55:39 : F:\WINNT\INSTALL\BE\Symantec Backup Exec for Windows Servers.msi
09-14-2010,22:55:40 : {EAB0C0F9-B57B-4865-91A3-DE3B34B1FB02}
09-14-2010,22:55:40 : {EAB0C0F9-B57B-4865-91A3-DE3B34B1FB02}
09-14-2010,22:55:40 : Equal PID
09-14-2010,22:57:41 : ERROR: Installation failed with error 1635.

 

 

CraigV
Moderator
Moderator
Partner    VIP    Accredited

Mmm...try installing the version of .Net on the disk first, and then run the installation again...

bstrgmbh
Level 3

which version do you mean? 1.1? 2.0? 3.0? 4.0? .... :)

CraigV
Moderator
Moderator
Partner    VIP    Accredited

If you check the installation disk, you will see the following (in 2010):

 

BE --> WinNT --> Install --> DotNetFX

 

Install it manually from there...

bstrgmbh
Level 3

hi there,

 

the installer says that its already installed.

bstrgmbh
Level 3

attached a screenshot from the IDR error when trying to install BE 2010 R2

bstrgmbh
Level 3

Problem solved!

 

I deleted manually all Registry entries with "Backup Exec" then i tried to reinstall again. This worked to me :)