We have BE V 10 installed on several servers. All of the servers are runni g Win2000 Server, current service packs, current updates. On one of those machines the backupExec Job service sometimes crashes during backups with a c0000005 exception at address 10432DA7 (copy). This has happened several times.
We have done a reinstall and installed all BE updates, so we already have SR1.
All of our agents are the current BE 10 versions.
I've seen several entries in this forum that seem similar to our problem, but none of them seem to have been resolved.
The only kbase article I've found was 276242, which says to contact Veritas technical services.
How can we get this problem fixed?