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Jobs running but not completing.

Have searched this and a few people seem to have had the issue but haven't found a solution which applies to us.

Currently having a bit of a mare afrer upgrade to BE 14.2 Rev 1180 (64bit).

Backup jobs (tape or disc) say they are running and report a byte count around what I would expect for the jobs but they never actually finish.

If I end the jobs (cancelling doesn't complete either and I am unable to stop the Job Engine service) then I can't restore any of the data it says it has written because it doesn't appear in the catalogues.

I would be happy to be missing something very obvious if it meant achieving reliable backups.

Help as ever greatly appreciated.

 

8 Replies

Re: Jobs running but not completing.

Do ensure the option to automatically display new alerts is enabled under global settings and check if there is any alert which requires a response.

If there is no alert, what is the status of the job ? Is it running or updating catalogs or else ?

Re: Jobs running but not completing.

Thanks for response.

There don't appear to be any alerts which would be stopping the jobs running.

The attached file shows the view in Job Monitor and a detail from one of the jobs.

Re: Jobs running but not completing.

Sorry, not sure if that attached.

Re: Jobs running but not completing.

What are the 5 purple (question mark) alerts ?

Re: Jobs running but not completing.

They are from ages ago telling me to close the robotic door.

Re: Jobs running but not completing.

How much free space left on the Storage Device ?

Any errors / warnings in the event viewer of the media server and the remote server ?

Is 1.43 TB the total amount of data to be backed up or is there more ?

Re: Jobs running but not completing.

Plenty

No errors/warnings

Probably, hard to say, but the point is the same thing occurs regardless of the amount to be backed up, or the destination. It reaches its total and then stops doing anything but still says it is running.

 

Re: Jobs running but not completing.

I have just tried to run a very small backup to disc (about 3mb) and I get the same result. BE reports a byte count of 5.64 Mb and then does nothing else. Tried to cancel but it sits on 'Cancel pending'.