Jobs stayed Queued

[Bill_Lupo]

I'm using Backupexec 11d build 7170.  All my tape backup jobs stay queued. 

There are no SCSI errors in the event log, but I replaced the tape drive, SCSI cable, and controller card anyway. Backup to disk jobs run, inventory and scan jobs to the tape run.  This started after a backup job that copied 8gig of data stopped.  I canceled the job after 16 hours. There are no alerts.

I've restarted the server, checked that Veritas tape drivers are being used, recreated the backup jobs,and more.

I opened a case with support over a week ago but they don't have a clue and closed the case.

Any suggestions.  Is there a backup product that works since this one is horrible?

-bill

[Ben_L_]

Bill,

Can you PM me the case number?  I would like to take a look at what they did or did not do.

[Bill_Lupo]

I sent the case number via PM, did you look at it?

Tech support called and changed a few setting but still the backups failed.

[Ben_L_]

Woops, I completely missed your PM.  I am looking at the case now, and it looks like the case was closed yesterday.  I'm assuming you are still having an issue then?

[Bill_Lupo]

Yes, backups stay queued or fail

[Bill_Lupo]

Any update for me yet?

[Bill_Lupo]

My jobs are still queued, so back to my original post. 

Can anyone suggest backup software that works? This one consistently fails and support can't help.