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Library Expansion Option-Lizenzverletzung

cancerman
Level 3
Certified

Hi,

my Backup Exec 2012 Media Server works well for about 2 years with 2 connected Tape Librarys (Qauntum Superloader & HP MSL), each with only one tape drive!

Since one week I get every hour an error:

"(Server: "XYZ") Library Expansion Option-Lizenzverletzung. Dieser Server ist zur Unterstützung von 0 Medienlaufwerke in Wechslern lizenziert. Die Anzahl an momentan verwendeten Medienlaufwerken übersteigt jedoch diese Lizenz. Sie müssen zusätzliche Lizenzen für Library Expansion Option erwerben oder 1 Medienlaufwerk deaktivieren. In der Produktdokumentation finden Sie weitere Informationen."

Can anybody help? Symantec Knowledge Base was not helpful.

 

Torsten

1 ACCEPTED SOLUTION

Accepted Solutions

VJware
Level 6
Employee Accredited Certified

Since when have the alerts started occuring ?

Have you tried to delete the storage devices from BE and then re-adding it ?

Have a you tried a power-cycle as well ?

View solution in original post

8 REPLIES 8

pkh
Moderator
Moderator
   VIP    Certified
There are some other users who complained about this same problem. I would suggest the you open a formal support case for Symantec to take a look at this problem

VJware
Level 6
Employee Accredited Certified

Can you attach the adamm.log as well. Thanks.

cancerman
Level 3
Certified

Hi pkh,

thanks for your comment. Unfortunately, my customer has no maintenance contract with Symantec. So I can't open a support case.

All my other Backup Exec-Customers have no problems.

 

Hi VJware,

here is the adamm.log.

 

Torsten

VJware
Level 6
Employee Accredited Certified

From 10 Dec onwards, the second library is showing as disabled. Is that the case ?

cancerman
Level 3
Certified

Hi VJware,

yes that is correct. The second library is currently not used (it is an older Quantum Superloader 3), so i disabled it.

 

Torsten

VJware
Level 6
Employee Accredited Certified

Since when have the alerts started occuring ?

Have you tried to delete the storage devices from BE and then re-adding it ?

Have a you tried a power-cycle as well ?

cancerman
Level 3
Certified

Hi VJware,

I will try this, but (unfortunately...) has my customer company holidays until January, the 2nd. I'll contact you again.

 

Thank You

 

Torsten

 

 

 

 

cancerman
Level 3
Certified

Hi VJware,

today I could power cycle the HP tape library and until now- there are no error messages!!

 

Thank You

 

Torsten