cancel
Showing results for 
Search instead for 
Did you mean: 

License 11d compatable to new version of backup exec

Blrvenky
Level 3

Hi 

I have  windows 2003 server with Backup exec 11d installed. Now we have purchased a new Dell R630 Server, installed Windows 2008r2.

Since 11d is not compatable with windows 2008 r2 OS, a new version need to install.

 

Can the same License keys can be used for new versions?

What is the validity or time frame for a License?

Can the same License keys can be upgrade to new version?

 

Please suggest 

 

 

Thanks

Venky


 

 

 

2 ACCEPTED SOLUTIONS

Accepted Solutions

CraigV
Moderator
Moderator
Partner    VIP    Accredited

VJware
Level 6
Employee Accredited Certified

I was able to dial +65 6586 7742. There is a long hold time, but there was a response. Are you trying the same number ?

View solution in original post

8 REPLIES 8

CraigV
Moderator
Moderator
Partner    VIP    Accredited

Hi,


Nope, not at all...you need to request new licenses from Symantec in order to put them into the system.

Thanks!

VJware
Level 6
Employee Accredited Certified

Can the same License keys can be used for new versions?

- Nopes. Licenses are specific to versions

 

What is the validity or time frame for a License?

- Licenses do not expire. They are valid however only for that version of BE.

 

Can the same License keys can be upgrade to new version?

- Yes. If there is an active maintenance support contract, the upgrade is free else not.

Blrvenky
Level 3

Hi 

We have a office in singapore, need contact details of sales representative in singapore.

As i manage this office remotely sitting in india.

 

 

 

CraigV
Moderator
Moderator
Partner    VIP    Accredited

...closest contact center looks to be Hong Kong:

http://www.symantec.com/en/hk/about/profile/contact.jsp

VJware
Level 6
Employee Accredited Certified

Use these numbers for Singapore - https://support.symantec.com/en_US/contact-us.html#

Blrvenky
Level 3

Reached Hongkong number redirected to another number and no response.

 

Also reached singapore customer care numbers, no one responding,

 http://www.symantec.com/en/sg/page.jsp?id=contact-us

 

Please provide a valid contact details.

VJware
Level 6
Employee Accredited Certified

I was able to dial +65 6586 7742. There is a long hold time, but there was a response. Are you trying the same number ?

Blrvenky
Level 3

Thank you VJware,

We got the new license and configured on our new server. Backup is working fine.