07-30-2015 01:33 AM
Hi
I have windows 2003 server with Backup exec 11d installed. Now we have purchased a new Dell R630 Server, installed Windows 2008r2.
Since 11d is not compatable with windows 2008 r2 OS, a new version need to install.
Can the same License keys can be used for new versions?
What is the validity or time frame for a License?
Can the same License keys can be upgrade to new version?
Please suggest
Thanks
Venky
Solved! Go to Solution.
08-03-2015 03:41 AM
...closest contact center looks to be Hong Kong:
08-17-2015 01:00 AM
I was able to dial +65 6586 7742. There is a long hold time, but there was a response. Are you trying the same number ?
07-30-2015 01:47 AM
Hi,
Nope, not at all...you need to request new licenses from Symantec in order to put them into the system.
Thanks!
07-30-2015 02:25 AM
Can the same License keys can be used for new versions?
- Nopes. Licenses are specific to versions
What is the validity or time frame for a License?
- Licenses do not expire. They are valid however only for that version of BE.
Can the same License keys can be upgrade to new version?
- Yes. If there is an active maintenance support contract, the upgrade is free else not.
08-03-2015 03:22 AM
Hi
We have a office in singapore, need contact details of sales representative in singapore.
As i manage this office remotely sitting in india.
08-03-2015 03:41 AM
...closest contact center looks to be Hong Kong:
08-03-2015 03:49 AM
Use these numbers for Singapore - https://support.symantec.com/en_US/contact-us.html#
08-17-2015 12:57 AM
Reached Hongkong number redirected to another number and no response.
Also reached singapore customer care numbers, no one responding,
http://www.symantec.com/en/sg/page.jsp?id=contact-us
Please provide a valid contact details.
08-17-2015 01:00 AM
I was able to dial +65 6586 7742. There is a long hold time, but there was a response. Are you trying the same number ?
10-07-2015 07:29 AM
Thank you VJware,
We got the new license and configured on our new server. Backup is working fine.